Technical Support Analyst
4 weeks ago
IT Support Specialist at Proofpoint
Proofpoint is on the lookout for a skilled IT Support Specialist who possesses a strong background in supporting Apple Mac OS. The successful candidate will have significant experience in an IT support capacity within a collaborative team setting and should be well-versed in Windows, Linux, and Mac Operating Systems. Exceptional customer service abilities and strong communication skills are crucial, along with the willingness to travel occasionally to various office locations.
Key Responsibilities:
- Deliver operational assistance for operating systems, updates, and troubleshooting
- Install, diagnose, and repair both PC and Mac hardware and equipment
- Identify and resolve system issues reported by users
- Work in conjunction with cross-functional teams to implement best practices
- Develop and maintain documentation for IT services and applications
Required Qualifications:
- Bachelor's Degree in Computer Science or a related discipline
- Familiarity with Jira Ticketing system is advantageous
- Certifications from Microsoft and/or Apple are preferred
About Proofpoint
Proofpoint stands at the forefront of next-generation cybersecurity, trusted by numerous Fortune 100 companies. Our mission is to assist our clients in safeguarding their most valuable assets—their personnel. Join us in our journey and develop your career alongside a dedicated team of cybersecurity experts.
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