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Technical Support Specialist

2 months ago

Reading, Reading, United Kingdom Candidate Source Full time

**About the Role:**

This is a fantastic opportunity to join a highly regarded technology provider in the medical sector as an IT Software Support Analyst. The company is a leading provider of innovative solutions to the healthcare industry, and this role will play a critical part in delivering exceptional customer service and support.

**Key Responsibilities:**

  • Respond to customer issues in a timely and professional manner, working directly with clinicians and medical practitioners to resolve technical problems.
  • Provide technical support and guidance to non-technical end users, helping them to run diagnostic tests, reconfigure existing products, or recommend third-party solutions.
  • Work independently to resolve customer issues, but also collaborate with the team to ensure that no one is left to struggle.
  • Stay up-to-date with the latest technology and software developments, and provide recommendations for improvements in patient care and outcomes.

**Requirements:**

  • Strong IT ability and a basic level of coding knowledge.
  • Any computer science, IT or related education and background is desirable.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent communication and interpersonal skills.

**What We Offer:**

  • A dynamic and supportive team culture.
  • A contemporary and modern working environment.
  • Opportunities for professional development and growth.

**How to Apply:**

Applicants must currently have the permanent right to work in the UK. Visa applications cannot be considered. To apply for this role, please submit your application and upload an updated copy of your CV.