Technical Support Specialist

2 months ago

Reading, Reading, United Kingdom Landmark Information Full time

About Landmark Information

At Landmark Information, we're a dynamic and supportive team that values innovation, collaboration, and continuous improvement. We're passionate about delivering exceptional customer experiences and fostering a culture of excellence.

Our Team

We're seeking an enthusiastic IT Technical Support Analyst with a passion for Application Support to join our Landmark Valuation Services (LVS) Service Desk team. As a key member of our team, you'll play a vital role in ensuring customer enquiries and incidents are resolved in a timely and professional manner.

Key Responsibilities

  • Provide world-class customer service by resolving customer enquiries and incidents efficiently and effectively.
  • Ensure accurate prioritization, investigation, and resolution of incidents using our internal system.
  • Collaborate with the 2nd Line, DevOps, and Engineering teams to investigate customer-affecting bugs and issues.
  • Contribute to knowledge enhancement by creating and updating knowledge base articles to improve fault resolution at 1st Line.

About You

We're looking for a strong communicator with high attention to detail, ideally with previous experience in a technical service desk role. You'll have a minimum A-level standard or equivalent, and be highly analytical with excellent organization and problem-solving skills.

Desirable Skills

  • CompTIA A+ or equivalent.
  • ITIL v3/v4 Foundation or previous Service/Support Desk experience.
  • Basic Windows troubleshooting skills.
  • Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc).
  • Basic IT security knowledge (firewalls, anti-virus, etc).
  • Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.

What We Offer

We offer a range of benefits to support your well-being and career growth, including:

  • Competitive Salary.
  • Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year.
  • Annual Lifestyle Allowance: £300 to spend on an activity of your choice.
  • Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter.
  • Private Health Insurance: Provided by Vitality.
  • Group Income Protection Scheme.
  • Charitable Fundraising: Matched funding for your efforts.
  • Cycle to Work and Gym Flex Schemes.
  • Internal Coaching and Mentoring: Available throughout your time with us.
  • Training and Career Progression: A strong focus on your development.
  • Family-Friendly Policies.
  • Free Parking.

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