Patient Advocacy Volunteer

4 weeks ago

Reading, Reading, United Kingdom Royal Berkshire NHS Foundation Trust Full time

Role Overview

Are you passionate about enhancing healthcare experiences? Join us as a Patient Advocate and contribute to a dedicated team of volunteers committed to improving services within our organization.

(Please note - this is an unpaid volunteer position)

Key Responsibilities

Patient Advocates collaborate with staff across the organization, influencing and guiding decisions at various levels.

Advocates play a crucial role in fostering relationships among healthcare professionals, patients, caregivers, and the community. They ensure that patient perspectives and needs are prioritized in decision-making processes, representing the voices of patients, caregivers, and families throughout the organization.

Advocates should be eager to enhance their understanding of the challenges faced by the organization and demonstrate a commitment to improving healthcare services. They will be encouraged to think broadly about health and wellness.

Advocates will motivate and support individuals in navigating change, maintaining a focus on enhancing outcomes and experiences for patients and service users.

Opportunities may arise when departments identify potential improvements and seek input from a Patient Advocate to provide constructive feedback or facilitate discussions on advancing ideas. Alternatively, advocates may propose their own suggestions for enhancements, which can be explored collaboratively.

About Our Organization

Our values embody the type of organization we strive to be.

Compassionate - We build relationships grounded in empathy, respect, integrity, and dignity. In every interaction, we treat colleagues, patients, and families with care and understanding.

Aspirational - We are committed to continuous improvement, aiming to excel as individuals and as an organization.

Resourceful - We operate within our means, responding to present and future challenges in effective, efficient, and innovative ways.

Excellent - We are dedicated to excellence in all our endeavors, prioritizing patient safety and quality. We learn from our experiences, uphold accountability, and ensure that the voices of our patients, caregivers, and communities are central to our mission.

Responsibilities of Patient Advocates

Potential Activities Include:

  • Participating in multidisciplinary team interviews
  • Engaging in policy evaluations
  • Contributing to quality enhancement initiatives
  • Joining steering and working groups
  • Assisting in training programs for overseas nurses
  • Supporting ward accreditation efforts
  • Participating in task and finish groups
  • Reviewing nursing skill mix and levels
  • Involvement in clinical leadership development programs
  • Attending regular meetings, including:
    • Clinical Governance
    • Patient Safety Partnerships
    • Transformation initiatives
    • Digital Improvement projects
    • Collaborative community building efforts

Who Can Become a Patient Advocate?

Individuals interested in this role should be willing to deepen their understanding of healthcare services, think broadly about health and wellness, and be committed to enhancing healthcare delivery. Experience as a patient or caregiver is beneficial.

Candidates must be able to reflect the diverse perspectives of patients and service users, including those with varying conditions and backgrounds. Familiarity with the challenges faced by the local community would be advantageous.

Commitment to attending all sessions of the Patient Advocacy Program is essential. This program is conducted over several weeks, and participants will engage in activities designed to enhance self-awareness and personal development.

While there is no fixed requirement for weekly hours, we ask candidates to specify their availability and confirm their commitment to regular participation in meetings or projects.

Application Process

Interested candidates should articulate their motivation for becoming a Patient Advocate and how they align with the specified values and expectations. Candidates may also wish to:

  • Highlight additional qualities they would bring to the role
  • Share experiences related to accessing healthcare services
  • Discuss experiences of caring for individuals with health conditions

Our Vision

We aspire to collaborate in delivering exceptional care for our community, guided by strategic objectives that include:

  • Quality - Ensuring the highest standards of safe healthcare.
  • People - Creating an optimal environment for work, training, and learning.
  • Partnership - Fostering collaboration for a sustainable healthcare system.
  • Innovation - Leveraging technology to enhance efficiency.
  • Sustainability - Operating within our means and striving for excellence.

Current Staff Considerations

Existing employees may consider becoming Patient Advocates upon retirement or departure from the organization. While employed, staff can explore various volunteer roles that align with their interests.

Education and Experience Requirements

Essential

  • A solid educational background

Desirable

  • Relevant experience in customer relations, quality management, or business involvement

Essential Experience

  • Familiarity with healthcare systems as a patient or caregiver

Desirable Experience

  • Knowledge of process implementation and management

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