Bilingual Cloud Sales Operations Coordinator

3 weeks ago

London, Greater London, United Kingdom BDO Full time

Prioritizing People, Every Day

BDO is a firm grounded in fostering positive relationships with our team and our clients. Our professionals deliver exceptional service daily, providing clients with reliable advice and insights. In return, we offer an award-winning environment that emphasizes your personal and professional development.

Your Role

BDO Canada is seeking a Bilingual Cloud Sales Operations Specialist to take ownership of the following responsibilities:

  • Utilize your skills to contribute to a dynamic Cloud sales cycle, concentrating on acquiring, onboarding, and supporting our growing customer base.
  • Offer pre-sales pricing and subscription assistance to BDO employees and clients regarding Microsoft CSP and Cloud-based Solutions, ensuring top-notch customer service.
  • Engage in inbound sales initiatives.
  • Cultivate a comprehensive understanding of MS licensing programs.
  • Provide training and support to both internal and external clients on Microsoft 365, Dynamics 365, and BDO Cloud offerings, addressing configuration and implementation issues.
  • Serve as a point of contact for new or existing clients throughout the sales lifecycle, including preparing proposals, change orders, and onboarding processes.
  • Manage order processing, client invoicing, and reconciliations while collaborating closely with billing team members to ensure precision.
  • Develop sales propensity models, forecast sales reports, and track opportunities.
  • Create tools, processes, and research necessary to enhance cloud operations.
  • Assist in driving programs that complement and enhance the effectiveness of primary sales activities.
  • Prepare documentation and report implementation status to the engagement manager, including monthly updates on key wins, losses, challenges, barriers to success, and executed activities.
  • Provide additional administrative support and engage in special projects as needed.

Defining Success in Your Role

  • You embody BDO's core values in all aspects of your work: Integrity, Respect, and Collaboration.
  • You possess a deep understanding of your client's industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work.
  • You identify, recommend, and focus on effective service delivery to your clients.
  • You contribute to an inclusive and engaging work environment that develops, retains, and attracts talent.
  • You actively engage in adopting digital tools and strategies to foster an innovative workplace.
  • You enhance your expertise through continuous learning and professional development.

Your Qualifications and Experience

  • Candidates should have completed an undergraduate degree in Computer Science, Mathematics, IT Management, Business, or possess a strong interest in technology with a willingness to learn and transition into a technology-related field.
  • You have 3-5 years of combined work experience, particularly in a professional service environment.
  • Proficient in MS Office Applications, with intermediate to advanced proficiency in Excel (knowledge of formulas and macros is essential).
  • You are enthusiastic about cloud technology and eager to learn new technologies.
  • You possess practical knowledge of effective telephone techniques and customer care.
  • You have excellent written and verbal communication skills.
  • You demonstrate strong problem-solving abilities and attention to detail.
  • To showcase your attention to detail, please include the phrase 'Cloud Scrum 2023' at the beginning of your cover letter or resume. Applications without this phrase may not be considered.
  • You enjoy improving and taking ownership of processes.
  • You can prioritize tasks with the flexibility to manage multiple responsibilities and varying workloads.
  • Strong verbal and written skills in both French and English are required.
  • The following are considered assets: Experience in business operations, customer service, and/or sales; familiarity with Microsoft or Cloud platforms; experience with Finance and Line of Business systems; understanding of the IT and software business landscape.

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