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Bilingual Cloud Sales Operations Expert

2 months ago

London, Greater London, United Kingdom BDO Full time

Prioritizing People Every Day

BDO is an organization founded on strong relationships with our team members and clients. Our professionals deliver outstanding service daily, offering clients trustworthy advice and insights. In return, we provide an award-winning workplace that emphasizes your personal and professional development.

Your Role

BDO Canada is seeking a Bilingual Cloud Sales Operations Specialist to be a key player in the BDO Consulting Operations team, responsible for the following:

  • Utilize your skills to contribute to a dynamic Cloud sales cycle, focusing on acquiring, onboarding, and supporting our growing customer base.
  • Offer pre-sales pricing and subscription assistance to BDO staff and clients regarding Microsoft CSP and Cloud-based Solutions, ensuring exceptional customer service.
  • Engage in inbound sales initiatives.
  • Cultivate essential knowledge of Microsoft licensing programs.
  • Deliver training and support to both internal and external clients on Microsoft 365, Dynamics 365, and BDO Cloud solutions, addressing configuration and implementation issues.
  • Serve as a primary contact for new or existing clients throughout the sales lifecycle, including proposal preparation, change orders, and client onboarding.
  • Manage order processing, client invoicing, and reconciliations while collaborating with billing team members to ensure precision.
  • Develop sales propensity models, forecast sales reports, and track opportunities.
  • Create tools, processes, and research necessary to enhance cloud operations.
  • Drive initiatives that complement and enhance the effectiveness of primary sales efforts.
  • Prepare documentation and report implementation status to the engagement manager, including monthly updates on key wins, losses, challenges, barriers to success, and executed activities.
  • Provide additional administrative support and engage in special projects as needed.

Defining Success in Your Role

  • You embody BDO's core values in all aspects of your work: Integrity, Respect, and Collaboration.
  • You possess a deep understanding of your client's industry, challenges, and opportunities; clients describe you as positive, professional, and committed to delivering high-quality results.
  • You identify, recommend, and focus on effective service delivery to your clients.
  • You contribute to an inclusive and engaging work environment that develops, retains, and attracts talent.
  • You actively engage in the adoption of digital tools and strategies to foster an innovative workplace.
  • You enhance your expertise through continuous learning and professional development.

Required Experience and Education

  • Candidates should have completed an undergraduate degree in Computer Science, Mathematics, IT Management, Business, or possess a strong interest in technology with a willingness to transition into a technology-related field.
  • You have 3-5 years of combined work experience, preferably in a professional service environment.
  • Proficient in MS Office Applications, with intermediate to advanced proficiency in Excel (including formulas and macros).
  • You are enthusiastic about cloud technology and eager to learn new technologies.
  • You possess practical knowledge of effective telephone techniques and customer care.
  • You demonstrate excellent written and verbal communication skills.
  • You have strong problem-solving abilities and a keen attention to detail.
  • Attention to Detail Test: To showcase your attention to detail, please include the phrase 'Cloud Scrum 2023' at the beginning of your cover letter or resume. Applications without this phrase may not be considered.
  • You enjoy enhancing and taking ownership of processes.
  • You can prioritize tasks and manage a variable workload flexibly.
  • Strong verbal and written proficiency in both French and English.
  • The following are considered assets: experience in business operations, customer service, and/or sales; familiarity with Microsoft or Cloud platforms; experience with Finance and Line of Business systems; understanding of the IT and software business landscape.