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Bilingual Cloud Sales Operations Expert

2 months ago

London, Greater London, United Kingdom BDO Full time

Prioritizing People Every Day

BDO is an organization founded on strong relationships with our employees and clients. Our professionals deliver outstanding service daily, offering clients reliable advice and insights. In return, we provide an award-winning environment that emphasizes your personal and professional development.

Your Role

BDO Canada is seeking a Bilingual Cloud Sales Operations Specialist to be a vital part of the BDO Consulting Operations team, responsible for the following:

  • Utilize your skills to contribute to a dynamic Cloud sales cycle, aimed at acquiring, onboarding, and supporting our growing customer base.
  • Offer pre-sales pricing and subscription assistance to BDO employees and clients regarding Microsoft CSP and Cloud-based Solutions, ensuring exceptional customer service.
  • Engage in inbound sales initiatives.
  • Acquire essential knowledge of Microsoft licensing programs.
  • Provide training and support to both internal and external clients on Microsoft 365, Dynamics 365, and BDO Cloud offerings, addressing configuration and implementation issues.
  • Serve as a point of contact for new or existing clients throughout the sales lifecycle, including proposal preparation, change orders, and onboarding of new clients.
  • Manage order processing, client invoicing, and reconciliations while collaborating closely with billing team members to ensure precision.
  • Develop sales propensity models, forecast sales reports, and track opportunities.
  • Create tools, processes, and research necessary to enhance cloud operations.
  • Drive programs that complement and enhance the effectiveness of primary sales activities.
  • Prepare documentation and report implementation status to the engagement manager, including monthly updates on key wins, losses, challenges, barriers to success, and executed activities.
  • Provide additional administrative support and participate in special projects as needed.

Defining Success in Your Role

  • You embody BDO's core values in all aspects of your work: Integrity, Respect, and Collaboration.
  • You possess a deep understanding of your client's industry, challenges, and opportunities; clients view you as positive, professional, and committed to delivering high-quality work.
  • You identify, recommend, and focus on effective service delivery to your clients.
  • You contribute to an inclusive and engaging work environment that develops, retains, and attracts talent.
  • You actively engage in the adoption of digital tools and strategies to foster an innovative workplace.
  • You enhance your expertise through continuous learning and professional development.

Qualifications and Experience

  • Candidates should have completed an undergraduate degree in Computer Science, Mathematics, IT Management, Business, or possess a strong interest in technology with a willingness to transition into a technology-related field.
  • You have 3-5 years of combined work experience, particularly in a professional service environment.
  • Proficient in MS Office Applications, with intermediate to advanced proficiency in Excel (including formulas and macros).
  • You are enthusiastic about cloud technology and eager to learn new technologies.
  • You possess practical knowledge of effective telephone techniques and customer care.
  • You demonstrate excellent written and verbal communication skills.
  • You exhibit strong problem-solving abilities and attention to detail.
  • Attention to Detail Test: To showcase your keen eye for detail, please include the phrase 'Cloud Scrum 2023' at the beginning of your cover letter or resume. Applications lacking this phrase may not be considered.
  • You enjoy improving and taking ownership of processes.
  • You can prioritize tasks with the flexibility to manage multiple responsibilities and varying workloads.
  • Strong verbal and written skills in both French and English are essential.
  • The following are considered assets: Experience in business operations, customer service, and/or sales; familiarity with Microsoft or Cloud platforms; experience with Finance and Line of Business systems; understanding of the IT and software business landscape.