Lead Service and Support Coordinator

6 days ago


Peterborough, Peterborough, United Kingdom MorePeople Full time

About the Role:

MorePeople is seeking a highly skilled and experienced Lead Service and Support Coordinator to join our team. As a key member of our operations team, you will be responsible for overseeing a small team of Service Coordinators and working closely with the Service Support Manager to ensure seamless delivery of our services.

Main Responsibilities:

  • Visit existing service clients within a 2-hour radius to strengthen relationships and explore new business opportunities.
  • Handle customer complaints and manage the escalation process efficiently.
  • Track and assess service and support performance metrics, recommending process improvements where necessary.
  • Assist the Service Coordinators in their daily tasks to ensure smooth operation.
  • Oversee and update engineer time bookings weekly to ensure KPIs are met, as well as gather and review KPI data to support target achievement.
  • Support the Sales Office Lead in various administrative tasks, including drafting proposals, requesting and following up on Purchase Order Numbers, issuing invoices, coordinating service and parts deliveries, ordering parts/spares, and sending reminders for staged contract payments.

Requirements:

  • Demonstrated experience as a Lead Coordinator or a similar position.
  • Strong customer service skills and a solid understanding of administrative practices.
  • Experience in the food industry or engineering sector.
  • Ability to manage, support, and motivate a team effectively.
  • Willingness to assist team members and contribute to a positive working environment.
  • Strong communication skills, comfortable interacting with senior leadership.
  • Adaptable to various tasks and able to handle a bit of everything.

Working Hours:

Monday - Friday, 8:30 AM - 5:00 PM or 8:00 AM - 4:30 PM (30-minute lunch break)



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