Service Team Lead Coordinator
7 days ago
About the Role
Morepeople 01780 is seeking a highly skilled Service Team Lead Coordinator to join our team in a dynamic, site-based role. In this position, you'll oversee a small team while working closely with the Service Support Manager. This role is ideal for someone with a background in the engineering sector or experience working alongside engineers, combined with strong team leadership abilities.
Main Responsibilities
- Visit existing service clients within a 2-hour radius to strengthen relationships and explore new business opportunities.
- Handle customer complaints and manage the escalation process efficiently.
- Track and assess service and support performance metrics, recommending process improvements where necessary.
- Assist the Service Coordinators in their daily tasks to ensure smooth operation.
- Oversee and update engineer time bookings weekly to ensure KPIs are met, as well as gather and review KPI data to support target achievement.
- Support the Sales Office Lead in various administrative tasks, including drafting proposals, requesting and following up on Purchase Order Numbers, issuing invoices, coordinating service and parts deliveries, ordering parts/spares, and sending reminders for staged contract payments.
Requirements
- Demonstrated experience as a Lead Coordinator or a similar position.
- Strong customer service skills and a solid understanding of administrative practices.
- Experience in the food industry or engineering sector.
- Ability to manage, support, and motivate a team effectively. Willingness to assist team members and contribute to a positive working environment.
Working Arrangements
This is an office-based role, with some travel to Doncaster required initially, but this will reduce as the team becomes fully operational. Working hours are Monday to Friday, 8:30 AM to 5:00 PM or 8:00 AM to 4:30 PM, with a 30-minute lunch break.
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