IT Service Desk Support Specialist

2 months ago

Midlothian, United Kingdom QA Full time
About the Role

Computershare, a global leader in financial administration, is seeking a highly motivated IT Service Desk Apprentice to join their team in Edinburgh. As a key member of the global technology hub, you will play a vital role in providing exceptional customer service and technical support.

Key Responsibilities
  • Respond to customer inquiries and requests via various channels, including support tickets and live chat.
  • Provide first-contact resolution through troubleshooting and technical expertise.
  • Contribute to the team's continuous service improvement objectives by identifying repeat incidents and suggesting process enhancements.
  • Manage user access requests, software installations, and local hardware requests.
  • Ensure that all procedures and documentation are up-to-date and communicated to the team.
Requirements
  • Professional and courteous communication skills.
  • Ability to work flexible hours and shifts.
  • Willingness to learn new technologies and work in a technical environment.
  • Capacity to follow established processes and procedures and suggest improvements.
  • Understanding of Microsoft products.
Benefits
  • Mentoring scheme throughout the apprenticeship.
  • State-of-the-art office space in the heart of Edinburgh.
  • Mental health awareness benefits.
  • Track record of taking on over 50 apprentices within the service desk.
Future Prospects

With Computershare, your career development is a top priority. The internal development program offers pathways into roles such as Application Support, Software Development, IT Security, and more.

About the Apprenticeship

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you will be fully supported by your dedicated QA skills coach and your mentor at work. They will ensure you settle in, develop the skills you need to be successful in your job role, and pass your assessments.

Starting with insights into your current potential, they will plan your growth in a programmatic way, close skills gaps with immersive training, and ensure what you learn is applicable to what you do. They will also discuss the qualifications you gain and how they align with your day-to-day role.

On completion, you will receive a nationally recognized qualification at SCQF Level 8, in addition to the valuable work experience you have gained.

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