IT Support Specialist

3 weeks ago


Midlothian, United Kingdom Reed Full time
IT Service Desk Specialist

The role of IT Service Desk Specialist is a critical position within our client-facing team, responsible for delivering exceptional technical support to our clients. As a key member of our service desk team, you will be the first point of contact for clients, providing timely and effective solutions to their technical issues.

About the Role
  • Provide 1st and 2nd line technical support to clients remotely, utilizing a range of software and hardware.
  • Record all activity via our ticketing system, ensuring accurate and efficient issue resolution.
  • Manage accounts and permissions via Active Directory, ensuring secure access to client systems.
  • Multi-task tickets to resolve client issues in a timely manner, prioritizing tasks to meet client expectations.
  • Document technical issues and escalate issues to the appropriate teams, ensuring seamless issue resolution.
Requirements
  • Experience working within an IT support role, demonstrating a good level of technical knowledge and a high level of customer support.
  • Experience troubleshooting a range of software and hardware, including Microsoft 365 and Windows 10/11.
  • Experience using Active Directory, VMware, Intune, and Azure AD, with a strong understanding of networking fundamentals.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
What We Offer
  • Holiday entitlement of 35 days per annum, including 9 public holidays.
  • Life and travel insurance, providing peace of mind for you and your loved ones.
  • Gym discount, promoting a healthy work-life balance.
  • Employee counselling service, supporting your mental wellbeing.
  • Bike to work scheme, encouraging sustainable transportation.
  • Enhanced maternity, paternity, and adoption leave pay, supporting your family.
  • Private medical scheme, ensuring your health and wellbeing.


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