IT Service Desk Support Specialist

2 months ago


Midlothian, United Kingdom QA Full time

Job Summary:

We are seeking a highly motivated and detail-oriented IT Service Desk Support Specialist to join our team at Computershare. As a Technical Support Apprentice, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and requests in a timely and professional manner
  • Provide first contact resolution through troubleshooting and technical support
  • Contribute to the team's continual service improvement objectives by identifying repeat incidents and highlighting potential process improvements
  • Complete user access requests, software installations, and local hardware requests
  • Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team

Requirements:

  • Professional and courteous communication skills
  • Ability to work flexible hours and shifts
  • Able to learn new technologies and work in a technical environment
  • Able to follow set processes and procedures and highlight potential improvements
  • Understanding of Microsoft products

Benefits:

  • Mentoring scheme throughout apprenticeship
  • Luxury office space
  • Mental health awareness benefits
  • Opportunities for career development and advancement

Future Prospects:

With Computershare, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Our internal development program provides pathways into roles such as Application Support, Software Development, IT Security, and many more.



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