Patient Care Specialist
4 days ago
Job Title – Patient Advisor
Location: Norwich
Salary: £26, per annum
At Optical Express, we're dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join us.
Our Culture
We're a team that values care, trust, and integrity. We support each other, respect each other, and strive for excellence in everything we do. Our culture extends to our local communities, where we're involved in charitable and environmental projects that make a positive impact.
What We Offer
- An industry-leading salary, plus excellent bonus potential
- State-of-the-art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Your Role
As a Patient Advisor, you'll be the first point of contact for our patients, making them feel like a superstar from the moment they enter our clinics. Your day-to-day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations/practice visits
- Undertaking diagnostic scans on patients using state-of-the-art equipment as part of a full health check
- Assisting patients to complete health & lifestyle questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates for vision correction surgery
- Advising on traditional vision correction solutions, namely glasses and contact lenses
- Discussing finance options
- Accurately maintaining patient records
What We're Looking For
We're looking for individuals who are passionate about providing world-class customer service, possess strong organisational skills, can communicate clearly and articulately with a diverse range of people, and are motivated and driven to succeed.
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