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Patient Care Support Specialist
3 months ago
Position Overview
The Dermatology division is composed of a welcoming and energetic team, operating in a diverse and fast-paced outpatient environment. We deliver a range of services including general, surgical, and nurse-led clinics.
This role will primarily be situated at our main facility, with potential future opportunities to engage in community-based clinics.
Key Responsibilities
Our Patient Care Support Specialists collaborate with medical and nursing staff to assist in both general and surgical clinics, which encompass procedures such as biopsies and excisions.
Working in tandem with healthcare professionals fosters a supportive learning atmosphere, allowing for the enhancement of various dermatological skills pertinent to further assessments and surgical interventions.
We provide a dermatology-specific competency framework to help you track your progress and development.
About Our Organization
Become a part of the Norfolk and Norwich University Hospital, where over 10,000 dedicated staff members work together.
As one of the largest NHS trusts in the UK, we offer exceptional acute care to approximately one million residents in the region. Our institution is a teaching and research hospital, leading in innovation and equipped with advanced facilities. We proudly collaborate with the University of East Anglia, offering educational opportunities for our personnel and placements for students. Our workforce is diverse, representing 94 nationalities from around the globe.
We pride ourselves on being a supportive and cooperative hospital, working closely with local services.
We offer a comprehensive range of NHS benefits and additional perks, including:
- Flexible working arrangements
- Priority access to staff physiotherapy services
- Multi-faith prayer facilities
- Discounts on gym memberships
- Competitive pension scheme and annual leave
- Wagestream - access to a portion of your earnings as you work
- Complimentary transport services to our main site
- 24-hour confidential counseling support
- On-site childcare facilities
- On-site dining options with staff discounts
- Support for career advancement
- Flexible staffing options
- Salary sacrifice programs including vehicle leasing, cycling initiatives, and electronics
Role Responsibilities
1. To efficiently and accurately execute the directives of the Registered Nurse, who is accountable for the provision of care.
2. To provide care and perform tasks as outlined in the Trust's approved core task list for Patient Care Support Specialists.
3. To inform the Registered Nurse of any patient concerns or notable changes in their condition.
4. To respond appropriately to clinical emergencies, ensuring patients receive timely care.
5. To assist in the admission process under the guidance of the Registered Nurse.
6. To deliver high-quality, individualized personal care.
7. To communicate all care provided to patients within the team to a Registered Nurse.
8. To meticulously document all care delivered to patients, ensuring confidentiality is maintained at all times, with countersignature from a Registered Nurse.
Candidate Profile
Experience
Essential
- General education to GCSE level in Mathematics and English (or equivalent)
Experience
Essential
- Experience in working collaboratively with individuals or teams
Desirable
- Previous experience in health or social care support roles
Skills
Essential
- Ability to communicate clearly and effectively in English
Desirable
- Basic computer and IT skills
Attitude and Aptitude
Essential
- Effective role model demonstrating the organization's core values of People Focused, Respect, Integrity, Dedication, and Excellence
- Commitment to promoting Equality, Diversity, and Inclusion
