Patient Care Coordinator
4 weeks ago
Job Summary
We are seeking a skilled Patient Care Advisor to join our dynamic team. As a crucial link between patients and the care they need, you will ensure smooth and efficient practice operations.
Main Responsibilities
- Provide exceptional patient care and support, guiding patients to the right services.
- Manage appointment bookings and provide appointment cards, ensuring timely access to care.
- Accept, issue, and distribute prescriptions, letters, and forms with precision.
- Address patient inquiries, resolve problems, and manage complaints with empathy and efficiency.
- Inform patients about our practice procedures and help them navigate our services smoothly.
- Assist new patients in the registration process, ensuring accurate details are recorded.
- Provide excellent phone support, answering calls promptly and directing them as needed.
About Us
We are a large, semi-rural, dispensing, research, and GP training Practice operating over three surgery sites. We have a fast-growing list size of 22,000 patients and are part of the 5-practice Ketts Oak Primary Care Network.
Why Join Us
- Work with a fantastic group of professionals who are passionate about patient care.
- Gain valuable skills and experience in a healthcare setting.
- NHS pension.
- Free onsite parking.
- Employee Assistance Scheme.
- NHS discounts.
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