Patient Care Specialist

4 weeks ago


Norwich, Norfolk, United Kingdom Optical Express Full time

Job Title – Patient Advisor

Location: Norwich

Salary: £26, per annum

At Optical Express, we strive to deliver exceptional patient care and outstanding clinical outcomes. Our team works together to achieve excellence, supporting each other and respecting our differences.

We focus on doing what is right for our patients, colleagues, local communities, and the planet. A career at Optical Express is fulfilling, fun, and rewarding.

As a Patient Advisor, you will make our patients feel like a superstar from the moment they enter our clinics. Your day-to-day role will involve:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations/practice visits
  • Undertaking diagnostic scans on patients using state-of-the-art equipment as part of a full health check
  • Assisting patients to complete health & lifestyle questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates for vision correction surgery
  • Advising on traditional vision correction solutions, namely glasses and contact lenses
  • Discussing finance options
  • Accurately maintaining patient records

Are you our ideal candidate? We are looking for someone with a passion for providing world-class customer service, strong organisational skills, and the ability to communicate clearly and articulately with a diverse range of people.



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