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Store Director
2 months ago
At Sephora, we are seeking a highly skilled and experienced Store Director to join our team. As a Store Director, you will be responsible for ensuring exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience.
Key Responsibilities:- Embody the Sephora Attitude and set an example for the team.
- Provide support to the team in difficult situations to ensure client satisfaction.
- Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs).
- Manage and cover the sales floor, ensuring effective floor leadership.
- Motivate the team through floor management to create an addictive experience for clients.
- Utilize tools to analyze overall satisfaction and propose action plans for improvement.
- Inspire the team to use digital tools and deliver customized services.
- Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
- Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
- Lead the Management team in creating a positive and energetic shopping experience to achieve all commercial KPIs.
- Support the head of operations in analyzing results and proposing action plans to enhance the client experience.
- Maintain and enforce quality customer service standards and resolve customer service complaints.
- Advanced Product Knowledge.
- Intermediate knowledge of health and safety procedures.
- Proven successful role in managing.
- Strong experience in store management.
- Digital orientation, analytical skills, and business acumen.
- Excellent communication skills.
- Intermediate MS Office skills.
- Ability to deal with ambiguity.
- Commercial and financial awareness.
- Ability to develop, manage, and inspire teams.
Sephora is a leading beauty retailer within the LVMH family, with a global presence and a commitment to innovation and excellence. We are united by a common goal - to reimagine the future of beauty. At Sephora, you will have the opportunity to work with a talented team of professionals who share your passion for beauty and customer service.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced retail professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
