Area Director

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Edinburgh Bicycle Cooperative Full time

We are seeking a highly skilled and motivated Branch Manager to lead our Newcastle store. As a key member of our management team, you will be responsible for driving sales, delivering exceptional customer service, and ensuring the smooth operation of the branch.

Key responsibilities include:

  • Managing and developing a team of approximately 8 staff members.
  • Scheduling staff to meet customer demand and optimize sales.
  • Delivering outstanding customer service and ensuring a positive customer experience.
  • Displaying and merchandising products in an attractive and effective manner.
  • Delivering high-quality workshop services and meeting sales targets.
  • Managing branch costs and ensuring they are within agreed budgets.
  • Dealing with customer complaints and resolving issues promptly.
  • Operating cash handling procedures and administrative processes.
  • Identifying and delivering sales opportunities and contributing to the overall strategic management of the business.

You will report to the Retail Manager and work closely with the team to achieve sales targets and deliver exceptional customer service.

Requirements:

  • Strong leadership and motivational skills.
  • Highly developed customer service skills.
  • Ability to manage customer and staff expectations while maximizing sales opportunities.
  • Effective time management and problem-solving skills.
  • Emphasis on service quality and productivity.
  • Drive and motivation to identify and deliver sales opportunities.

We offer a competitive salary, excellent staff discount scheme, and opportunities for career development and growth.


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