Help Desk Technician
3 weeks ago
We are seeking a highly skilled and experienced IT Support Analyst to join our team at The ONE Group Ltd. As a key member of our IT department, you will be responsible for providing first- and second-line technical support to our organization's user base.
Key Responsibilities:
- Provide timely and effective technical support to users via phone, email, and in-person
- Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, and other IT equipment
- Manage the starter/leaver process, ensuring seamless onboarding and offboarding of new employees
- Monitor and maintain the security of our IT infrastructure, including firewalls, antivirus software, and other security measures
- Participate in IT project work, collaborating with cross-functional teams to deliver business objectives
Requirements:
- 4+ years of experience in IT support, with a strong background in Windows 7-10, hardware, and software support
- Knowledge of Active Directory, 365 Administration, and other relevant technologies
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Right to work in the UK and ability to commute to our central Cambridge office
About The ONE Group Ltd:
We are a dynamic and innovative company that values our employees' skills and experience. As an IT Support Analyst, you will have the opportunity to work with a wide range of technologies and contribute to the success of our organization. If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.
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