IT Support Specialist
1 week ago
We are seeking a skilled and customer-focused Service Desk Technician to join our team at the University of Cambridge. As a key member of our IT support team, you will provide first and second-line support to staff and students, utilizing your technical expertise and excellent communication skills to resolve issues efficiently.
Key Responsibilities- Provide deskside and remote support to staff and students, utilizing a hybrid infrastructure and Microsoft technology stack.
- Work closely with the Service Desk Team Leader and IT Systems & Services Manager to deliver project-based activities and maintain administrative systems.
- Develop and maintain a solid understanding of the University's IT systems, applications, and processes to provide effective support.
- Collaborate with colleagues to ensure seamless support delivery and contribute to a positive customer experience.
- Excellent troubleshooting and fault-finding skills, with a solid understanding of modern computing systems and services.
- Ability to quickly assimilate new ideas and technology changes, with a proactive approach to problem-solving.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Flexibility to work occasional weekends and provide support on a rota basis.
As a Service Desk Technician at the University of Cambridge, you will have the opportunity to work in a dynamic and supportive environment, with access to commercial courses and personal development programs. You will be based in central Cambridge, with occasional work from home where possible.
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