Infrastructure Support Specialist
2 weeks ago
Position: Technical Infrastructure Support – Data Backup & DAMS Support
Contract Type: Fixed-term salaried position with flexible full-time or part-time work options.
Location: Duxford, Cambridgeshire. On-site work required.
Work Arrangement: Hybrid model with four days in the office and one day remote.
We are excited to offer a remarkable opportunity within a distinguished national institution recognized for its historical importance and cultural contributions. This organization has a substantial digital archive and has recently upgraded its IT infrastructure to meet its ambitious objectives. The role provides a unique opportunity to engage in intriguing projects while supporting and maintaining essential digital assets and systems.
Key Skills Required for Technical Infrastructure Support:
We are looking for candidates with robust technical support expertise, particularly in hardware and software for high-performance workstations and Windows Server environments. Ideal candidates include technical infrastructure support specialists, IT support engineers, network administrators, and other professionals with experience in IT infrastructure and data management.
To thrive in this role, you should possess many of the following qualifications:
- Experience in supporting and managing high-end PC workstations and Windows Servers.
- Familiarity with NAS, SAN, Fibre Channel connections, and LAN/WAN.
- A comprehensive understanding of various image, sound, and video file formats.
- Proficiency in providing on-site first and second-line technical support.
- Ability to manage large data flows between workstations, NAS, and long-term storage solutions.
- Experience in supporting and managing Veeam data backup infrastructure.
- Knowledge of best practices in backup procedures, including experience with backup technologies and software such as Backup Exec.
About the Role:
As a vital member of the IT and AV Services team, you will be responsible for maintaining and supporting the Digital Asset Management System (DAMS) and its associated IT infrastructure.
Your Responsibilities Will Include:
- Providing first and second-line technical support on-site.
- Managing the transfer of large data volumes from workstations to long-term storage.
- Overseeing and supporting the Veeam data backup infrastructure.
- Assisting with the infrastructure components of the DAMS.
- Ensuring prompt resolution of incidents through the IT Service Desk.
- Delivering technical support for network operating systems and IP protocols.
- Conducting IT security updates and patch management.
- Contributing to the development of business continuity strategies.
This position offers a dynamic environment with diverse and challenging responsibilities.
Salary and Benefits:
Salary: £40,000 - £44,000
Location: Duxford, Cambridgeshire
Work Arrangement: Hybrid model with four days in the office and one day remote.
Benefits Include:
- Annual Leave: 25 days plus Bank Holidays, increasing to 30 days after five years.
- Participation in the Company Group Pension Plan with up to 12% employer contributions.
- Access to Childcare vouchers.
- Opportunities for in-house training and professional development.
- Museum benefits including discounts at on-site shops and cafes, as well as free entry to various museums and galleries.
We welcome applicants from diverse backgrounds and celebrate differences, encouraging everyone to be themselves in the workplace.
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