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IT Support Specialist
2 months ago
We are seeking a skilled and customer-focused Service Desk Technician to join our IT team at the University of Cambridge. As a key member of our support team, you will provide first and second-line technical assistance to staff and students, ensuring seamless access to our digital services and infrastructure.
Key Responsibilities- Provide timely and effective technical support via phone, email, and in-person interactions
- Troubleshoot and resolve technical issues with a range of hardware, software, and network systems
- Collaborate with the Service Desk Team Leader and IT Systems & Services Manager to prioritize and manage support requests
- Participate in project-based activities, including the development and implementation of new IT services and processes
- Work occasional weekends to provide support for teaching delivery and other critical activities
To succeed in this role, you will need:
- Excellent technical knowledge of modern computing systems and services
- Strong troubleshooting and problem-solving skills
- Ability to work independently and as part of a team
- Excellent communication and interpersonal skills
- Familiarity with the Microsoft technology stack and custom business applications
As a Service Desk Technician at the University of Cambridge, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities. You will be part of a team that is passionate about delivering exceptional IT services to our community.
