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Student Engagement Coordinator

2 months ago

Bangor, United Kingdom Bangor University Full time
About the Role

We are seeking a highly organized and detail-oriented professional to join our Student Administration Team at Bangor University. As a key member of the team, you will be responsible for monitoring attendance and engagement for all students, ensuring that all working practices are consistent across UK and International students.

Main Responsibilities
  • Work closely with the team to ensure the provision of a flexible and responsive engagement and attendance monitoring system for all students.
  • Contribute to the development of Key Performance Indicators or service standards for the team and assist with the monitoring and reporting of such.
  • Assist with the development of effective collaborative work relationships within Student Services and across the University in order to develop best practice in meeting the needs of the University and its diverse student body.
  • Assist with the development and embedding of new workflows and working practices within the area of engagement/attendance monitoring, and the team as a whole.
  • Work with the rest of the team to ensure that all regulatory and university policies and regulations are adhered to and that information is held in accordance with those regulations.
  • Provide customer-focused support, assistance, and guidance as required to students and/or staff.
  • Work with the rest of the Monitoring and Compliance Team to ensure that the University's policies and practices in relation to both Bangor University Regulations and UKVI Regulations are complied with.
  • Take primary responsibility for the maintenance of student files as required for UKVI audit purposes.
  • Assist with the early identification of 'at risk' students and provide support to the other members of the team who will identify the action taken in each case.
  • Provide support for the regular running of engagement reports, assisting with the action to be taken.
  • Assist with ID checks for students, including handling relevant documentation.
  • Undertake other such duties commensurate with grade and at other Bangor University locations as required by your line manager.
Person SpecificationQualifications/Training
  • Essential:
    • Candidates will possess a minimum of 5 GCSEs at grades A* - C (including English and Maths) or have an NVQ level 2 in a relevant subject area.
  • Desirable:
    • BTEC Professional Diplomas, Certificates, and Awards at Level 5.
    • NVQ level III.
Experience/Knowledge
  • Essential:
    • Experience of dealing with queries and providing information to students and academic staff.
    • An understanding of, and the ability to interpret, academic regulations and procedures.
    • An understanding of legislative requirements relating to equality, data protection, UKVI, and freedom of information.
    • An understanding of the needs of culturally diverse staff and students.
  • Desirable:
    • An understanding of legislative requirements relating to UKVI/Home Office visa requirements.
    • A high degree of computer literacy, preferably experience of using databases and student records systems.
Skills/Abilities
  • Essential:
    • The ability to work as part of a small team, ensuring that the team works well together to meet objectives and deadlines.
    • The ability to provide accurate and appropriate advice, sympathetically and confidentially.
    • The ability to deal with difficult or confidential situations (involving students) according to policy and procedures.
  • Desirable:
    • The ability to contribute to decision making by providing relevant information.
    • The ability to communicate through the medium of Welsh is desirable for this role.
About Us

Bangor University is a member of Advance HE's Athena SWAN Gender Equality charter and holds a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture.

We are proud to be a Disability Confident employer and are committed to supporting and promoting equality and diversity, creating an inclusive working environment.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimize their environmental impact.