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Monitoring Administration Assistant

2 months ago


Bangor, United Kingdom Bangor University Full time

Job Summary

Bangor University is seeking a highly organized and detail-oriented Monitoring Administration Assistant to join its Student Administration Team. The successful candidate will work closely with the Monitoring Team to ensure the provision of a flexible and responsive engagement and attendance monitoring system for all students.

Main Responsibilities

  • Work closely with the Monitoring Team to develop and implement effective attendance and engagement monitoring processes.
  • Contribute to the development of Key Performance Indicators (KPIs) and service standards for the team.
  • Assist with data quality checks and ensure accurate and timely reporting of student attendance and engagement data.
  • Develop and maintain strong relationships with students, academic staff, and other stakeholders to ensure effective communication and collaboration.
  • Provide customer-focused support and guidance to students and staff on attendance and engagement-related matters.
  • Work with the Monitoring and Compliance Team to ensure compliance with regulatory requirements and University policies.
  • Take primary responsibility for maintaining student files and ensuring accurate and up-to-date records.
  • Assist with the early identification of 'at risk' students and provide support to the Monitoring Team to develop and implement interventions.
  • Provide support for the regular running of engagement reports and assist with action planning.
  • Assist with ID checks for students, including handling BRP cards.

Requirements

  • Minimum of 5 GCSEs at grades A* - C (including English and Maths) or equivalent experience.
  • Experience of dealing with queries and providing information to students and academic staff.
  • Understanding of academic regulations and procedures, as well as legislative requirements relating to equality, data protection, and UKVI.
  • Ability to work as part of a small team and provide accurate and appropriate advice to students and staff.
  • High degree of computer literacy, preferably experience of using databases and student records systems.

Working Environment

Bangor University is committed to creating an inclusive working environment and welcomes applications from diverse candidates. The University is a Disability Confident employer and is proud to be a member of Advance HE's Athena SWAN Gender Equality charter.