Sales Team Coordinator

3 weeks ago


Kirriemuir, Angus, United Kingdom Glenshire Group Full time

Glenshire Group is looking for a committed Retail Operations Supervisor to assist in managing our retail locations and to act in the Store Manager's absence as needed. This role is vital in ensuring that our sales team meets efficiency and customer satisfaction targets.

  • Support the Store Manager in crafting initiatives to draw in customers
  • Oversee daily customer service operations including sales activities and stock management
  • Monitor progress towards established objectives on a weekly, monthly, quarterly, and yearly basis
  • Manage and adjust store inventory levels as necessary
  • Evaluate employee performance and determine training requirements
  • Lead and inspire staff to achieve peak performance
  • Offer guidance and support to Sales Associates
  • Keep track of retail expenses, budgets, and resources
  • Suggest sales training programs and techniques
  • Engage with customers to understand their needs
  • Examine consumer behavior and adapt product offerings accordingly
  • Address customer complaints in a courteous manner
  • Stay updated on new products to enhance store offerings
  • Generate and analyze retail data for informed decision-making
  • Conduct regular store evaluations for functionality and presentation
  • Ensure adherence to company policies and standards
  • Serve as a representative of the store and set a positive example

Qualifications:

  • Demonstrated experience in a Retail Assistant Manager capacity or a comparable role
  • Expertise in recruitment and performance assessment processes
  • Knowledge of financial and customer service principles
  • Strong analytical skills for data interpretation and reporting
  • Advanced skills in MS Office applications, especially MS Excel
  • Proficient leadership and organizational capabilities
  • Exceptional interpersonal and communication skills
  • Ability to solve problems and adapt to shift work
  • Bachelor's degree in Business Administration or a related field; additional qualifications are advantageous

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