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Assistant Retail Store Manager

2 months ago

Kirriemuir, Angus, United Kingdom Glenshire Group Full time

Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our team at Glenshire Group. As an Assistant Manager, you will play a critical role in the success of our retail stores, assisting the Retail Store Manager in planning and implementing strategies to attract customers, coordinating daily customer service operations, and tracking progress towards weekly, monthly, quarterly, and annual objectives.

Key Responsibilities

  • Customer Service Operations
    • Assist the Retail Store Manager in planning and implementing strategies to attract customers
    • Coordinate daily customer service operations, including sales processes, orders, and payments
  • Inventory Management
    • Monitor and maintain store inventory
  • Employee Performance
    • Evaluate employee performance and identify hiring and training needs
    • Supervise and motivate staff to perform their best
    • Coach and support new and existing Sales Associates
  • Financial Management
    • Monitor retail operating costs, budgets, and resources
    • Suggest sales training programs and techniques
  • Customer Relations
    • Communicate with clients and evaluate their needs
    • Analyze consumer behavior and adjust product positioning
  • Problem-Solving
    • Handle complaints from customers
    • Research emerging products and use information to update the store's merchandise
  • Reporting and Analysis
    • Create reports, analyze, and interpret retail data, including revenues, expenses, and competition
    • Conduct regular audits to ensure the store is functional and presentable
  • Leadership and Compliance
    • Make sure all employees adhere to company policies and guidelines
    • Act as our store's representative and set an example for our staff

Requirements

  • Proven experience as a Retail Assistant Manager or similar position
  • Experience with recruiting and performance evaluation processes
  • Familiarity with financial and customer service principles
  • Good math skills with the ability to create and analyze reports, spreadsheets, and sales statistics
  • Proficient user of MS Office (MS Excel in particular)
  • Leadership and organizational abilities
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Flexibility to work in shifts
  • BSc/BA in Business Administration or relevant field; MSc/MA is a plus