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2nd Line Platform Support Specialist

2 months ago


Guildford, Surrey, United Kingdom Silverbear Ltd. Full time
Job Summary

We are seeking a highly skilled 2nd Line Platform Support Engineer to join our team at Silverbear Ltd. as a Dynamics 365 and Power Platform Support Engineer.

About the Role

As a key member of our support team, you will be responsible for providing technical support and troubleshooting for Dynamics 365 and Power Platform based applications for our clients in the membership sector.

Key Responsibilities

  • Handle urgent priority tickets and resolve incidents in a timely manner.
  • Acquire knowledge and technical documentation required for new projects.
  • Mentor and train other support team members on solutions and technical documentation.
  • Stay up-to-date with the latest developments in Dynamics 365 and Power Platform.

Requirements

  • Strong technical skills in Dynamics 365 and Power Platform.
  • Excellent communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Us

Silverbear Ltd. is a leading provider of software and payments solutions. We are committed to delivering exceptional customer service and supporting our clients in achieving their goals.