ICT Infrastructure Support Specialist

4 weeks ago


Guildford, Surrey, United Kingdom newscientist - Jobboard Full time
Job Summary

We are seeking a skilled Junior Infrastructure Support Engineer to join our team. The successful candidate will support the Infrastructure Systems Managers in the administration and optimization of our IT data centre, network, telephony, client devices, and associated components to achieve high performance and availability of business applications.

The role requires a specialist resource with technical or specialist excellence across the range of technologies and services that fall under the responsibility of the infrastructure team. The Junior Infrastructure Support Engineer will have opportunities to work on project work and the adoption of new technologies in line with business requirements.

Main Duties of the Job

The Junior Infrastructure Support Engineer is responsible for ensuring the availability of selected client/server applications, networks, firewalls, telephony, and client devices. The role involves configuring all new implementations and supporting the development of processes and procedures for the ongoing management of the technology estate.

The successful candidate will have a flexible attitude and be able to adjust to the operational needs of the organization as and when required.

About the Role

This is an exciting opportunity for a Junior Infrastructure Support Engineer to join our team and contribute to the delivery of high-quality IT services. The role offers a range of challenges and opportunities for professional development and growth.

Key Responsibilities

Maintain selected infrastructure services to a high performance, quality, and integrity aligned to organizational requirements.
Deliver services through a focus on proactive monitoring and methodical troubleshooting to resolve issues in line with business demands and requirements.
Bring a technical understanding in supporting the wider IT function.

Requirements

The successful candidate will have:
Additional specialist knowledge acquired through post-grad diploma or equivalent experience.
Experience of implementation of policies and procedures.
Experience holding technical roles, preferably in complex IT environments.
Experience of working in an IT delivery environment.
Understanding of project processes.
Familiarity with information security and confidentiality and data quality issues.
Experience holding senior technical roles, preferably in large-scale highly complex IT environments.

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