Technical Support Professional

3 weeks ago


Guildford, Surrey, United Kingdom i-Jobs Full time
Job Details

Job Title: Technical Support Officer

Location: Remote

Job Type: Contract

Contract Length: 3 months + possible extension

Job Purpose

The main purpose of this role is to provide technical support to the contract management team. This includes ensuring property asset management databases are legally compliant, providing administrative support to the contract management of specialist contracts, and investigating issues and providing detailed information without support.

Responsibilities
  1. Ensure property asset management databases are legally compliant by promptly and accurately inputting data.
  2. Provide administrative support to the contract management of specialist contracts such as gas maintenance, electrical compliance programme, Fire Risk assessment and remedial works, Legionella, etc.
  3. Investigate issues and provide detailed information without support.
  4. Work closely with relevant officers across Housing and Technical Services and the Customer Resolution Officer.
Requirements
  • Extensive experience working in a similar support or specialist system-based role or within a related technical field of support.
  • Proven ability to understand and comply with legislation and regulations about property management.
  • Solid understanding of data analysis and experience in dealing with more complex cases and providing multi-disciplinary support.
  • Strong ICT skills and proven ability to learn new systems quickly.
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