Sales and Customer Relations Specialist
3 weeks ago
About Us: We are a prominent supplier of high-quality timber doors, operating as a successful family-owned enterprise. We are currently seeking a motivated Sales and Customer Relations Specialist to deliver exceptional service and guidance to a diverse clientele, primarily in a customer-facing capacity.
Location: This role is based in our High Wycombe store, where you will be part of a dedicated and friendly team.
Compensation and Benefits: We offer a competitive salary of up to £26,325, along with an annual discretionary bonus, a company pension plan, 23 days of annual leave, staff discounts, access to the My Staff Shop platform, free parking, and various schemes including cycle to work and electric car options. Additional benefits include a referral program and sick pay after the qualifying period.
Key Responsibilities:
- Provide face-to-face customer service and manage incoming telephone inquiries.
- Professionally address customer queries, converting them into orders while offering expert advice on our products.
- Identify opportunities for process improvements to enhance customer service, reduce costs, and improve margins.
- Create and maintain effective, up-to-date displays in the showroom, ensuring all products are clearly labeled, priced, and well-presented.
- Support the training and development of new team members.
- Maintain a customer-friendly work environment and adhere to the clear-desk policy at the end of each day.
- Assist in any reasonable ad hoc duties to ensure the smooth operation of the company.
Candidate Profile: To excel in the role of Sales and Customer Relations Specialist, you should possess a genuine interest in the retail sector, with a focus on engaging with customers both in person and over the phone. A solid understanding of Microsoft applications and the ability to learn in-house purchasing systems is essential.
We are looking for individuals who demonstrate strong customer service skills and confidence in interacting with both colleagues and customers. This position is ideal for candidates eager to join a well-established and secure organization that offers comprehensive training and opportunities for personal development.
Why Join Us: We pride ourselves on being an excellent employer, committed to the well-being of our staff through an extensive benefits package and competitive salary.
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