Front Office Shift Leader

2 days ago


Salford, United Kingdom Copthorne Hotel Manchester Full time
About the Role

We are seeking an experienced and skilled Reception Shift Leader to join our team at the Copthorne Hotel Manchester. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism at all times.

Key Responsibilities
  • Provide a warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Manage the Front Office team, including supervision, training, and development.
  • Ensure accurate and efficient handling of guest queries, complaints, and requests.
  • Maintain a high level of knowledge of the hotel's services, facilities, and local area.
  • Work collaboratively with other departments to ensure seamless service delivery.
Requirements
  • Previous experience in a similar role, preferably in a quality hotel environment.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and maintain a calm and professional demeanor.
  • Knowledge of computerized Front Office systems, such as OPERA.
  • Ability to work a varied shift pattern, including weekends and bank holidays.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and dynamic work environment.
  • Free or subsidized car parking.
  • Meals provided on duty.


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