Team Leader

5 months ago

Salford, United Kingdom true Student Full time

As Team Leader - you lead by example, supporting the General Manager and Assistant Manager in the management of the accommodation, heading up ‘Team true’ to instil a market leading true life living experience for our guests as we endeavour to become the most loved student accommodation brand.

You have a hands on approach. Day to day you are amongst the action, leading our team to operational excellence. Guest experience is paramount and you ensure service delivery is on the button each and every time. Operational Excellence is a way of life and at true you make things happen.

You have a ‘warrior spirit’, you are enthusiastic, you are caring, you are the pillar of trust. You are curious always asking ‘what's next?’, challenging yourself and looking for new ways to improve.

You are a people person with great communication skills. You get to know our guests and understand their needs and wants. You are creative, passionate and innovative you use your skill to enhance true life culture and assist the General Manager in making the necessary change.

**What you will be doing**
- You are a welcoming face of true ensuring guests receive a warm welcome and a fond farewell.
- You will be a key point of contact for our guests - answering questions, dealing with issues or concerns and responding to complaints.
- Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries.
- Accommodation show arounds and supporting the sales team.
- Working in line with the accommodations budget.
- Supporting the General Manager to ensure a range of opportunities and events for our guests.
- Supporting the General Manager to ensure all Health & Safety requirements are carried out
- Managing the performance of all team members
- Ensuring team members training is up to date
- Supporting and ensuring delivery of our market leading true life events programme.
- Coordinating guest check in and check out, ensuring processes are in place and working and overseeing termly room inspections.
- Managing contractors and visitors and ensuring procedures are followed.
- Assisting in the day to day operations including responding to maintenance requests and the general upkeep of the accommodation
- Dealing with concerns or issues as a second point of contact after the front of house team

**Are you a true Superstar?**
- You will have a minimum of 2 years management experience at management/supervisory level
- Duty Manager/Key holder experience within the hospitality/student accommodation sector is advantageous
- Strong leadership and communication skills. You have previous experience in managing a team.
- You will be friendly and fun with a positive personality.
- Able to work flexible hours as determined by the needs of the business. Evening and weekend working may be required.
- You will have previous front facing, customer service experience in a similar role.
- A strong ability to problem solve, multi-task, plan and organise.
- Ensures a high standard of appearance

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Salford, M50 3BG: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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