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Front of House Representative
2 months ago
Job Title: Front of House Representative
Job Type: Full-time
Location: Manchester City Centre
Job Description:
We are seeking a highly organized and customer-focused Front of House Representative to join our team at Ritz Recruitment. As a Front of House Representative, you will be responsible for ensuring a clean and tidy environment for all residents and team members.
Key Responsibilities:
- Coordinate day-to-day operations to ensure quality service delivery meets and exceeds resident expectations.
- Organize and book maintenance works for residents and the building, ensuring details are communicated to residents.
- Manage resident parcels and assist with missing queries.
- Raise and process invoices to ensure smooth operation of payments and deliveries.
- Communicate clearly with residents, contractors, and team members on shift.
- Monitor security, including GDPR, building walks, and access into the building to create a safe environment for all residents and staff.
- Report incidents/accidents to the correct system and inform your manager of any serious reports.
- Be proactive and use initiative to organize daily operations and maintain attention to detail on all aspects of the role.
- Organize and participate in resident events to create a dynamic community.
- Conduct weekly and monthly Health and Safety checks.
Requirements:
- Adhere to the task list provided to ensure full completion for a smooth operation.
- Communicate clearly with a handover to the next RSA on shift outlining any issues.
- Be fully compliant with Health and Safety and security processes.
- Provide 5-star customer service to all residents.
- Follow all policies and procedures in place to ensure a smooth operation while remaining compliant.
What We're Looking For:
- People and interpersonal skills.
- Experience working in a similar front of house role or customer services environment.
- A good level of education with strong written and verbal communication skills.
- Good level of computer literacy, including Microsoft Word, Excel, and Outlook.
- Excellent communication skills and the ability to display sensitivity and understanding of residents' needs.
- Excellent customer relations skills, a sense of humor, and plenty of energy and enthusiasm.
- Must be proactive and able to use initiative to enhance the reputation of the building.
- Professional presentation, confident, and outgoing nature.
- Well-organized, ability to problem-solve, and work under pressure.
- Able to demonstrate an organized and professional approach and ability to prioritize.
- A great team player who takes ownership and responsibility.
- A logical thinker who is able to spot errors and resolve issues.
- A sound understanding of Health and Safety principles, methods, and assessments (desirable).