Front of House Representative

3 weeks ago

Salford, United Kingdom Ritz Recruitment Full time
Job Description

Job Title: Front of House Representative

Job Type: Full-time

Location: Manchester City Centre

Job Description:

We are seeking a highly organized and customer-focused Front of House Representative to join our team at Ritz Recruitment. As a Front of House Representative, you will be responsible for ensuring a clean and tidy environment for all residents and team members.

Key Responsibilities:

  • Coordinate day-to-day operations to ensure quality service delivery meets and exceeds resident expectations.
  • Organize and book maintenance works for residents and the building, ensuring details are communicated to residents.
  • Manage resident parcels and assist with missing queries.
  • Raise and process invoices to ensure smooth operation of payments and deliveries.
  • Communicate clearly with residents, contractors, and team members on shift.
  • Monitor security, including GDPR, building walks, and access into the building to create a safe environment for all residents and staff.
  • Report incidents/accidents to the correct system and inform your manager of any serious reports.
  • Be proactive and use initiative to organize daily operations and maintain attention to detail on all aspects of the role.
  • Organize and participate in resident events to create a dynamic community.
  • Conduct weekly and monthly Health and Safety checks.

Requirements:

  • Adhere to the task list provided to ensure full completion for a smooth operation.
  • Communicate clearly with a handover to the next RSA on shift outlining any issues.
  • Be fully compliant with Health and Safety and security processes.
  • Provide 5-star customer service to all residents.
  • Follow all policies and procedures in place to ensure a smooth operation while remaining compliant.

What We're Looking For:

  • People and interpersonal skills.
  • Experience working in a similar front of house role or customer services environment.
  • A good level of education with strong written and verbal communication skills.
  • Good level of computer literacy, including Microsoft Word, Excel, and Outlook.
  • Excellent communication skills and the ability to display sensitivity and understanding of residents' needs.
  • Excellent customer relations skills, a sense of humor, and plenty of energy and enthusiasm.
  • Must be proactive and able to use initiative to enhance the reputation of the building.
  • Professional presentation, confident, and outgoing nature.
  • Well-organized, ability to problem-solve, and work under pressure.
  • Able to demonstrate an organized and professional approach and ability to prioritize.
  • A great team player who takes ownership and responsibility.
  • A logical thinker who is able to spot errors and resolve issues.
  • A sound understanding of Health and Safety principles, methods, and assessments (desirable).

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