Retail Operations Manager

3 weeks ago


Gretna, Dumfries and Galloway, United Kingdom Zachary Daniels Recruitment Full time £28,000
Retail Operations Manager | Salary up to £28,000 | Bonus
Every retailer emphasizes the significance of their organizational culture. Our client, a leading name in the UK's accessories market, genuinely embodies this principle. This organization achieves its objectives by providing an exceptional customer experience and maintaining operational excellence.

As a Retail Operations Manager, your primary focus will be on fostering, empowering, and nurturing talent within your team.

You should possess prior management experience in the beauty, fashion, jewelry, accessories, or footwear sectors.

Key Responsibilities:

- Inspire and guide the in-store team daily to meet and exceed store targets by identifying and capitalizing on opportunities to surpass KPIs, while exemplifying outstanding customer service.
- Maintain a strong presence on the retail floor, educating and influencing the team, while ensuring that back-office operations support the store's successful commercial execution.
- Receive comprehensive training on our luxury products to become a knowledgeable expert.

With the backing of the regional sales manager, you will cultivate and develop your team to realize their full potential and support their career progression. About You: As a Retail Operations Manager, you will have:
- Proven track record in driving sales and profitability within a retail environment.
- A passion for fostering a culture of exceptional customer service.
- The ability to comprehend the significance of both local and global business strategies, translating these into the achievement of store, regional, and division KPIs.
- Experience in utilizing data to identify trends, issues, and root causes, with the capability to take action when opportunities arise.
- Strong communication skills to establish and mentor a high-performing team.
- A positive, proactive attitude with an infectious enthusiasm for the brand's products and core values. What We Offer: As a Retail Operations Manager, you will receive:
- A competitive salary up to £29,000
- Bonus opportunities
- Access to virtual GP services
- Employee discounts
- Various health and wellness options
- Loyalty rewards.

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