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2 months ago
Your role in summary
As a motivating leader and advocate, with a passion for our brand and a deep connection to our mission, you will steer the store and your team towards achieving retail excellence, impressive sales outcomes, and a captivating customer journey.
Key Responsibilities
Lead and collaborate with a dedicated team to effectively address our customers' needs Craft a customer-centric store atmosphere by guiding the team to enhance customer engagement through our offerings, initiatives, and advocacy, bringing our brand essence to life Proactively identify and resolve challenges using available resources Communicate clearly and serve as a flexible and responsible role model for your team Foster customer loyalty to strengthen The Body Shop brand Achieve sales and performance objectives Oversee inventory; track and manage changes Confidently utilize provided data (KPI's) to make informed commercial and operational decisions that effectively drive your sales and team performance Identify and attract high-potential candidates while nurturing current team members to reach their goals Demonstrate a keen interest in and enthusiasm for learning about and leveraging insights into the beauty industry, our competitors, and our productsQualifications We Seek
Proven experience in a customer-facing role, with a focus on people leadership and team development Ability to meet sales and performance goals with exceptional planning and organizational skills Capacity to work collaboratively within a culture of feedback Experience in coaching and developing a successful team Excellent leadership and communication abilities Experience in using data (KPI's) to make sound business choices Proficiency with Microsoft Office Suite Willingness to work across a flexible schedule from Sunday to SaturdayWhat We Provide
Benefits commence within your first month Comprehensive onboarding for your new role Training hours available for you and your team as necessary A 50% discount on regular products and 30% on gifts Exclusive samples - as we launch new products, we want our teams to be the first to experience them Paid volunteer days - allowing you to engage with causes that resonate with you Opportunities to connect with Community Partners to promote local advocacy (UN) Uniform - we embrace individuality. You will receive one of our iconic Green Aprons, and the rest is up to you; wear what makes you feel confident Ability to offer a real living wage to your Customer Consultants Paths for growth within the Brand Support and encouragement to be your authentic self - employees can join any/all of our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability NetworkCore Competencies
Commercial Acumen, Collaborative Skills, Leadership, Personal Integrity, Purpose