Retail Store Director

1 month ago


Gretna, Dumfries and Galloway, United Kingdom Recruit Cumbria Full time
Job Overview

Our client is seeking a highly skilled and experienced Store Manager to lead their new sports, fashion, and lifestyle store at Caledonia Park in Gretna. As the Store Manager, you will be responsible for the day-to-day management of the store, ensuring a high standard of service and achieving sales targets.

Key Responsibilities
  • Recruit, train, and develop a high-performing team to deliver exceptional customer service and drive sales growth.
  • Create and manage staff rotas to ensure efficient store operations and maximum profitability.
  • Set individual and team targets, motivating staff to achieve and exceed them.
  • Conduct regular performance reviews and appraisals to support staff development and growth.
  • Maintain accurate records of sales and profit data to inform business decisions.
  • Monitor stock levels and manage inventory effectively to meet customer demand and sales targets.
  • Develop and implement pricing strategies to maximize profitability and drive sales growth.
  • Manage loss prevention through security requirements and monitoring strategies.
  • Manage payroll effectively to provide sufficient cover as customer demand dictates.
  • Address customer complaints and feedback promptly and professionally, ensuring a positive shopping experience.
  • Promote a customer-centric culture within the team.
  • Ensure compliance with all relevant legislation, including health and safety standards.
  • Implement store processes and identify opportunities for continuous improvement.
  • Analyse sales data and store performance metrics to drive strategic decision-making.
  • Collaborate with the management team to formulate and execute business strategies.
Requirements
  • Proven leadership experience in a retail environment, demonstrating the ability to inspire and motivate a team.
  • Strong understanding of retail operations, sales processes, and customer service best practices.
  • Experience in driving and delivering KPIs to achieve successful results.
  • Confident, enthusiastic, and positive demeanor.
  • Passion for team development and delivering exceptional customer service.
  • Excellent attention to detail, ensuring store presentation and operations remain flawless.
  • A proactive approach to problem-solving and improving store processes.
Benefits

Our client offers a competitive salary of £37,000 per year, plus employee discounts on the latest sports fashion, a fun and supportive team environment, regular training and development opportunities, and a permanent staff position.


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