Retail Store Manager
4 weeks ago
At Recruit Cumbria, we are seeking a highly skilled and experienced Retail Store Manager to lead our team and drive sales growth in our new sports, fashion, and lifestyle store at Caledonia Park in Gretna. As a Store Manager, you will be responsible for the day-to-day management of the store, ensuring a high standard of service and achieving sales targets. You will lead and inspire a team while maintaining the brand's reputation for excellence in sport and lifestyle fashion.
Your Key Responsibilities:
- Recruit, train, and develop a high-performing team to deliver exceptional customer service and drive sales growth.
- Create and manage staff rotas to ensure efficient functioning of the store and maximum profitability.
- Set individual and team targets, motivating staff to achieve and exceed them.
- Conduct regular performance reviews and appraisals to support staff development.
- Maintain detailed and accurate records of sales and profit data.
- Monitor stock levels and manage inventory effectively to meet customer demand and sales targets.
- Develop and implement pricing strategies to maximize profitability.
- Manage loss prevention through security requirements and monitoring strategies.
- Manage payroll effectively to provide sufficient cover as customer shop floor dictates.
- Address customer complaints and feedback promptly and professionally, ensuring a positive shopping experience.
- Promote a customer-centric culture within the team.
- Ensure compliance with all relevant legislation, including health and safety standards.
- Implement store processes and identify opportunities for continuous improvement.
- Analyse sales data and store performance metrics to drive strategic decision-making.
- Collaborate with the management team to formulate and execute business strategies.
Requirements:
- Proven leadership experience in a retail environment, demonstrating the ability to inspire and motivate a team.
- Strong understanding of retail operations, sales processes, and customer service best practices.
- Experience in driving and delivering KPIs to achieve successful results.
- Confident, enthusiastic, and positive demeanor.
- Passion for team development and delivering exceptional customer service.
- Excellent attention to detail, ensuring store presentation and operations remain flawless.
- A proactive approach to problem-solving and improving store processes.
Why Join Us:
We value teamwork, creativity, and a commitment to excellence. If you are a dynamic leader with a passion for retail and a drive to succeed, we invite you to apply for this exciting opportunity to be part of a world-renowned brand.
Benefits:- Starting salary of £37,000 per year (possibly higher depending on your experience in a similar environment).
- Permanent staff position.
- Employee discounts on the latest sports fashion.
- A fun and supportive team environment.
- Regular training and development opportunities.
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