Retail Store Manager

4 weeks ago


Gretna, Dumfries and Galloway, United Kingdom Recruit Cumbria Full time
Job Title: Retail Store Manager

At Recruit Cumbria, we are seeking a highly skilled and experienced Retail Store Manager to lead our team and drive sales growth in our new sports, fashion, and lifestyle store at Caledonia Park in Gretna. As a Store Manager, you will be responsible for the day-to-day management of the store, ensuring a high standard of service and achieving sales targets. You will lead and inspire a team while maintaining the brand's reputation for excellence in sport and lifestyle fashion.


Your Key Responsibilities:
  • Recruit, train, and develop a high-performing team to deliver exceptional customer service and drive sales growth.
  • Create and manage staff rotas to ensure efficient functioning of the store and maximum profitability.
  • Set individual and team targets, motivating staff to achieve and exceed them.
  • Conduct regular performance reviews and appraisals to support staff development.
  • Maintain detailed and accurate records of sales and profit data.
  • Monitor stock levels and manage inventory effectively to meet customer demand and sales targets.
  • Develop and implement pricing strategies to maximize profitability.
  • Manage loss prevention through security requirements and monitoring strategies.
  • Manage payroll effectively to provide sufficient cover as customer shop floor dictates.
  • Address customer complaints and feedback promptly and professionally, ensuring a positive shopping experience.
  • Promote a customer-centric culture within the team.
  • Ensure compliance with all relevant legislation, including health and safety standards.
  • Implement store processes and identify opportunities for continuous improvement.
  • Analyse sales data and store performance metrics to drive strategic decision-making.
  • Collaborate with the management team to formulate and execute business strategies.

Requirements:
  • Proven leadership experience in a retail environment, demonstrating the ability to inspire and motivate a team.
  • Strong understanding of retail operations, sales processes, and customer service best practices.
  • Experience in driving and delivering KPIs to achieve successful results.
  • Confident, enthusiastic, and positive demeanor.
  • Passion for team development and delivering exceptional customer service.
  • Excellent attention to detail, ensuring store presentation and operations remain flawless.
  • A proactive approach to problem-solving and improving store processes.

Why Join Us:

We value teamwork, creativity, and a commitment to excellence. If you are a dynamic leader with a passion for retail and a drive to succeed, we invite you to apply for this exciting opportunity to be part of a world-renowned brand.

Benefits:
  • Starting salary of £37,000 per year (possibly higher depending on your experience in a similar environment).
  • Permanent staff position.
  • Employee discounts on the latest sports fashion.
  • A fun and supportive team environment.
  • Regular training and development opportunities.

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