Retail Excellence Manager

2 weeks ago

Gretna, Dumfries and Galloway, United Kingdom The Body Shop Full time

About the Role

We are seeking a highly motivated and experienced Retail Excellence Manager to join our team at The Body Shop. As a key member of our store leadership team, you will be responsible for driving retail excellence, strong sales results, and an engaging customer experience.

Key Responsibilities

  • Lead and work as part of a successful, engaged team to best meet the needs of our customers
  • Help to shape a customer-focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through our products, campaigns, and activism
  • Problem-solve effectively and proactively as much as possible using available resources
  • Communicate effectively and act as a flexible and responsible role model to your team
  • Ensure development of customer loyalty to further build The Body Shop brand
  • Work with the Shop Manager to meet sales and performance targets
  • Work with the Shop Manager to manage stock; monitor and manage change
  • Use data (KPIs) to make sound commercial and business decisions to successfully drive your sales and your team performance
  • Identify and attract high-potential candidates and develop current team members to succeed in their goals
  • Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products

What We Look For

  • Experience in a customer-facing role, people leadership, and team development
  • Ability to meet sales and performance targets with outstanding planning and organizing skills
  • Ability to work collaboratively within a feedback culture
  • Outstanding problem-solving and communication skills
  • Experience using data (KPIs) to make sound business decisions preferred
  • Comfortable with Microsoft Office Suite
  • Work flexible hours, including holidays, nights, and weekends to meet the needs of the business
  • Flexibility to work across Sunday to Saturday is required

What We Offer

  • Benefits start within your first month
  • Comprehensive onboarding in your new position
  • Training hours for you and your team as needed
  • A 50% discount on regular products and 30% on Gifts
  • Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
  • Paid volunteer days - so you can spend time with the causes that matter to you
  • Ability to make connections with Community Partners to drive local activism
  • (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
  • Ability to offer a real living wage to your Customer Consultants
  • Opportunities to grow within the Brand
  • Encouragement and support to be exactly who you are – employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network

Talent Drivers

Collaborative SkillsCommercialityLeadershipPersonal ConductPurpose

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