Account Executive

2 months ago

London, Greater London, United Kingdom Deliveroo Full time

About the Role

We are seeking an experienced Account Manager to join our Small Medium Business (SMB) team in Manchester City Centre. As an Account Manager, you will be responsible for managing a portfolio of accounts and supporting the growth of our partner base.

Key Responsibilities

  • Manage a portfolio of accounts through a desk-based account management model, ensuring the best service is provided to our partners.
  • Support the growth of partners through various channels, including email, online presentations, and video calls.
  • Maintain long-term relationships with our partner base, ensuring their success on our platform.
  • Liaise between restaurants and our teams to ensure the delivery of our solutions according to our partner's needs.
  • Manage accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo.
  • Execute campaigns to improve key performance metrics, including customer outcomes, restaurant retention, and order volume growth.
  • Drive engagement with Deliveroo's national and local marketing opportunities for restaurants.

Requirements

  • Track record in an account management role, with strong relationship building skills to produce positive results.
  • Ability to understand a problem and get to the crux of an issue quickly, using data and without over-complicating.
  • Enthusiasm, with the ability to remove barriers through creativity.
  • Excellent phone manner, with experience providing telephone support to customers.
  • Enthusiasm about technology and keen to learn about all the ways in which our technology can help our partners succeed.
  • Language skills - ability to converse with businesses in French.

About Deliveroo

Deliveroo is a technology-driven company at the forefront of the rapidly expanding food delivery industry. We are transforming the way people think about food and are committed to providing the best possible service to our customers and partners.

Benefits and Diversity

We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe in creating a workplace that represents the world we live in and value diversity in all its forms.

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