Customer Service Representative

4 weeks ago

Sheffield, Sheffield, United Kingdom Aviva Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Expert to join our team at Aviva. As a Customer Service Expert, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide high-quality customer service to clients via phone, email, and in-person
  • Resolve customer complaints and concerns in a fair and timely manner
  • Work collaboratively with internal teams to resolve customer issues
  • Develop and maintain a deep understanding of Aviva's products and services
  • Stay up-to-date with industry trends and best practices in customer service
What We Offer

As a Customer Service Expert at Aviva, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Requirements
  • Previous experience in a customer-facing role, preferably in the financial services industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other relevant software
What We Value

We value diversity and inclusion at Aviva, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our employees are our greatest asset, and we are committed to providing them with the support and resources they need to succeed.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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