Senior CRM Marketing Manager

1 week ago

London, Greater London, United Kingdom Which? Full time

About the Role

This is an exciting opportunity to support the Senior CRM Manager in delivering our CRM programmes, achieving customer retention and engagement targets for a variety of Which? subscription products & services.

You will play a key role in executing our quarterly delivery plan, working closely with the Senior CRM Manager to maintain momentum and deliver optimisations, insights, and improvements that drive our CRM capability forwards.

Key Responsibilities

  • Deliver retention and engagement targets across our membership bases through planning and implementing CRM activity.
  • Work with the Senior CRM Manager to identify, scope, and build key automated CRM journeys and ongoing maintenance and improvement of existing customer journeys through regular reviews and test & learn activity.
  • Support the integration of a new Customer Data Platform and data strategy, working with the team to maximise on the CDP and develop new tailored, omnichannel campaigns that impact engagement and retention.
  • Champion CRM, sharing the progress of your campaigns with the CRM team and wider marketing team.

About You

  • Proven experience of delivering successful CRM marketing activities, hands-on experience working with a CRM/email provider, and understanding of industry best practice.
  • Effective organisational and project management skills.
  • Proven numeracy & business analysis skills.
  • Experience and understanding of data analysis and evaluation to meet business needs.
  • Skilled communicator with the ability to present to others and to work effectively in a team.

Benefits

  • 35 hour working week.
  • Generous 28 days holiday a year plus Bank Holidays & Option to buy additional days.
  • Award-winning pension scheme – when you pay in 3%, Which? pays in 6% (rising to 11% after one year of service).
  • Discount site Sodexo which offers large discounts off every day shopping and holidays.
  • Annual Award (depending on employee and company performance).
  • Healthcare insurance & Private medical insurance and opportunity to participate in Vitality rewards programme (at 6 months).
  • A discretionary death in service benefit provision equivalent to six times your annual salary.
  • Free access to Which? member content and free access to Which? money and legal helplines.
  • Work from (almost) anywhere for 4 weeks of the year policy.

The Interview Process

  • 1.5 hour interview with two managers.

About Which?

We promote a great work-life balance, offering flexible working options in addition to a full-time working week (35 hours). If you wish to discuss any of these options, please contact the Resourcing team.

We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential.

We are proud that we are in the 'Top 25 Inclusive Employers' List and currently ranking 16th.

We want to receive applications from everyone and believe that a diverse workforce helps us to understand and create a positive impact for consumers.

We are a Disability Confident Leader and ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply.

  • Senior CRM Marketing Manager

    5 days ago

    London, Greater London, United Kingdom Salt Search Full time

    About the RoleSalt Search is seeking a highly skilled Senior CRM Executive to join our Marketing team. As a Senior CRM Executive, you will play a key role in developing and executing our marketing strategy, leveraging your expertise in CRM and email marketing to drive business growth.Key ResponsibilitiesEmail Marketing: Create, schedule, and execute all CRM...

  • Senior CRM Marketing Manager

    1 week ago

    London, Greater London, United Kingdom Which? Full time

    About the RoleThis is an exciting opportunity to support the Senior CRM Manager in delivering our CRM programmes, achieving customer retention and engagement targets for a variety of Which? subscription products & services.You will play a key role in executing our quarterly delivery plan, working closely with the Senior CRM Manager to maintain momentum and...

  • Salesforce Marketing Cloud Developer

    1 day ago

    London, Greater London, United Kingdom Ministry of CRM Full time

    About the RoleWe are seeking a highly skilled Salesforce Marketing Cloud Developer to join our team at Ministry of CRM. As a key contributor, you will play a crucial role in the development and support of solutions using Salesforce Marketing Cloud and integrated marketing technologies.Key ResponsibilitiesDesign, develop, and implement scalable marketing...

  • Salesforce Marketing Cloud Developer

    1 day ago

    London, Greater London, United Kingdom Ministry of CRM Full time

    About the RoleWe are seeking a highly skilled Salesforce Marketing Cloud Developer to join our team at Ministry of CRM. As a key contributor, you will play a crucial role in the development and support of solutions using Salesforce Marketing Cloud and integrated marketing technologies.Key ResponsibilitiesDesign, develop, and implement scalable marketing...

  • Senior CRM and Marketing Manager

    7 days ago

    London, Greater London, United Kingdom Healf Full time

    CRM and Marketing ManagerHealf is a leading natural wellbeing retailer that has established a strong presence in the market by focusing on four key pillars of health. As a rapidly expanding company, we are seeking a skilled CRM and Marketing Manager to oversee the development and execution of our CRM strategy across various channels.We believe that CRM is a...

  • CRM Marketing Manager

    1 day ago

    London, Greater London, United Kingdom Urban Digital Recruitment Ltd Full time

    Job OverviewWe are seeking an experienced CRM Marketing Manager to join our team at Urban Digital Recruitment Ltd. As a key player in our marketing department, you will be responsible for designing and executing compelling email marketing and web campaigns to drive ticket sales for our clients.Key ResponsibilitiesDevelop and implement customer relationship...

  • CRM Marketing Manager

    1 day ago

    London, Greater London, United Kingdom Urban Digital Recruitment Ltd Full time

    Job OverviewWe are seeking an experienced CRM Marketing Manager to join our team at Urban Digital Recruitment Ltd. As a key player in our marketing department, you will be responsible for designing and executing compelling email marketing and web campaigns to drive ticket sales for our clients.Key ResponsibilitiesDevelop and implement customer relationship...

  • Senior CRM Marketing Manager

    4 days ago

    London, Greater London, United Kingdom Formula Recruitment Full time £35,000

    Job Title: Senior CRM ExecutiveJob Summary:We are seeking a highly skilled Senior CRM Executive to join our team at Formula Recruitment. As a Senior CRM Executive, you will be responsible for creating and delivering targeted campaigns to our members using cross-channel marketing activities.Key Responsibilities:Develop and execute end-to-end cross-channel...

  • CRM Marketing Manager

    3 days ago

    London, Greater London, United Kingdom Urban Digital Recruitment Ltd Full time

    Job Title: CRM Marketing ManagerJob Summary:We are seeking an experienced CRM Marketing Manager to join our team at Urban Digital Recruitment Ltd. As a CRM Marketing Manager, you will be responsible for designing and executing compelling email marketing and web campaigns that drive ticket sales for our clients.About the Role:Develop and implement customer...

  • CRM Marketing Manager

    3 days ago

    London, Greater London, United Kingdom Urban Digital Recruitment Ltd Full time

    Job Title: CRM Marketing ManagerJob Summary:We are seeking an experienced CRM Marketing Manager to join our team at Urban Digital Recruitment Ltd. As a CRM Marketing Manager, you will be responsible for designing and executing compelling email marketing and web campaigns that drive ticket sales for our clients.About the Role:Develop and implement customer...

  • CRM Marketing Manager

    3 days ago

    London, Greater London, United Kingdom Urban Digital Recruitment Ltd Full time

    Job Title: CRM Marketing ManagerJob Summary:We are seeking an experienced CRM Marketing Manager to join our team at Urban Digital Recruitment Ltd. As a CRM Marketing Manager, you will be responsible for designing and executing compelling email marketing and web campaigns that drive ticket sales for our clients.Key Responsibilities:Develop and implement...

  • CRM Marketing Manager

    4 days ago

    London, Greater London, United Kingdom Urban Digital Recruitment Ltd Full time

    Job Title: CRM Marketing ManagerJob Summary:We are seeking an experienced CRM Marketing Manager to join our team at Urban Digital Recruitment Ltd. As a CRM Marketing Manager, you will be responsible for designing and executing compelling email marketing and web campaigns that drive ticket sales for our clients.Key Responsibilities:Develop and implement...

  • CRM Marketing Manager

    5 days ago

    London, Greater London, United Kingdom Urban Digital Recruitment Ltd Full time

    Job Title: CRM Marketing ManagerJob Summary:We are seeking an experienced CRM Marketing Manager to join our team at Urban Digital Recruitment Ltd. As a CRM Marketing Manager, you will be responsible for designing and executing compelling email marketing and web campaigns that drive ticket sales for our clients.Key Responsibilities:Develop and implement...

  • CRM Marketing Manager

    3 days ago

    London, Greater London, United Kingdom Urban Digital Recruitment Ltd Full time

    Job Title: CRM Marketing ManagerJob Summary:We are seeking an experienced CRM Marketing Manager to join our team at Urban Digital Recruitment Ltd. As a CRM Marketing Manager, you will be responsible for designing and executing compelling email marketing and web campaigns that drive ticket sales for our clients.Key Responsibilities:Develop and implement...

  • Senior CRM Marketing Manager

    1 week ago

    London, Greater London, United Kingdom Which? Full time

    About the RoleThis is an exciting opportunity to support the Senior CRM Manager in delivering our CRM programmes, achieving customer retention and engagement targets for a variety of Which? subscription products & services.You will play a key role in executing our quarterly delivery plan, working closely with the Senior CRM Manager to maintain momentum and...

  • CRM Marketing Manager

    4 days ago

    London, Greater London, United Kingdom Urban Digital Recruitment Ltd Full time

    Job Title: CRM Marketing ManagerJob Summary:We are seeking an experienced CRM Marketing Manager to join our team at Urban Digital Recruitment Ltd. The ideal candidate will have a minimum of 3 years of experience in email marketing, preferably with a focus on B2B and events.Key Responsibilities:Develop and execute CRM strategies to enhance user engagement and...

  • CRM Marketing Manager

    3 days ago

    London, Greater London, United Kingdom Urban Digital Recruitment Ltd Full time

    Job Title: CRM Marketing ManagerJob Summary:We are seeking an experienced CRM Marketing Manager to join our team at Urban Digital Recruitment Ltd. The ideal candidate will have a minimum of 3 years of experience in email marketing, preferably with a focus on B2B and events.Key Responsibilities:Develop and execute CRM strategies to enhance user engagement and...

  • CRM Marketing Manager

    5 days ago

    London, Greater London, United Kingdom Salt Full time

    About SaltSalt is a leading Fintech company that specializes in innovative financial solutions. We are committed to delivering exceptional customer experiences and driving business growth through strategic marketing initiatives.Job SummaryWe are seeking a highly skilled CRM Marketing Manager to join our Marketing team at Salt. As a key member of our team,...

  • Senior Manager, Marketing Automation and CRM

    3 days ago

    London, Greater London, United Kingdom 3Search Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Marketing Automation and CRM to spearhead the strategy for CRM and loyalty systems across the UK and European markets.Key ResponsibilitiesDevelop and implement a comprehensive CRM strategy to drive customer engagement and loyaltyLead a team of marketing professionals to manage projects and...

  • Senior Manager, Marketing Automation and CRM

    3 days ago

    London, Greater London, United Kingdom 3Search Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Marketing Automation and CRM to spearhead the strategy for CRM and loyalty systems across the UK and European markets.Key ResponsibilitiesDevelop and implement a comprehensive CRM strategy to drive customer engagement and loyaltyLead a team of marketing professionals to manage projects and...