Assistant Office Administrator

3 weeks ago


Birmingham, Birmingham, United Kingdom Merco Medical Staffing Limited Full time

Assistant Office Administrator

Location

Birmingham

Salary

£30,000 per annum

Hours

37.5 hours per week

Vacancy Type

Permanent - Full Time

Our client's Wellbeing Centre is a premier outpatient facility located in Birmingham, dedicated to providing personalized therapy services to adults, children, and adolescents.

The clinic collaborates closely with a nearby hospital to ensure seamless care continuity should inpatient treatment be required. The team comprises highly qualified consultant psychiatrists, clinical psychologists, and psychotherapists, each excelling in their respective healthcare domains.

We are seeking a motivated Assistant Office Administrator to enhance our management team. This pivotal role focuses on overseeing the administration team and managing daily operations, which encompass:

  • Diary management
  • Billing processes
  • Referral handling
  • Customer service, including complaint resolution
  • Waiting list management
  • Responding to internal and external communications
  • Debt collection and petty cash management

This position demands a resilient individual who excels in high-pressure environments and possesses exceptional attention to detail and organizational capabilities. The ideal candidate will demonstrate strong computer proficiency, interpersonal skills, and problem-solving abilities, alongside outstanding written and verbal communication skills.

Prior experience in a customer-facing administrative capacity within a healthcare setting, characterized by rigorous oversight and quality governance, is essential. Additionally, management experience is crucial, as the role entails supervising the on-site administrative staff.

Reporting directly to the Centre Manager, the Assistant Office Administrator will also be responsible for providing support and cover for site management as needed.

Occasional Saturday shifts may be required, with a corresponding day off during the week.

The Centre operates six days a week, necessitating coverage for the following shifts:

  • Monday – Wednesday: 8am - 4pm & 12.30pm - 8pm
  • Thursday & Friday: 8am - 4pm & 9am – 5pm
  • Saturdays: 08.30 until 4pm

Merco Medical Staffing Limited is a well-established framework agency specializing in the recruitment of clinical professionals for both the NHS and private sectors.

For further details regarding this role, please feel free to reach out or apply online.



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