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Customer Service Representative
2 months ago
We are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing expert advice on our full range of savings and lending products.
Key Responsibilities- Engage with customers to understand their financial needs and provide tailored solutions to meet their goals.
- Act as the first point of contact for customers in branch and over the phone, providing a warm and welcoming service.
- Proactively contact customers to discuss their needs and provide education on our products and services.
- Maintain accurate customer records and identify vulnerable customers who require additional support.
- Adhere to company policies and procedures, ensuring a high level of customer satisfaction and loyalty.
- Annual discretionary bonus scheme with an average on-target bonus of 8%.
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer pension contributions up to 10% per annum.
- Access to the Lifeworks wellbeing platform, including employee assistance programme and online employee discount platform.
- Two paid volunteering days per year to support local charities.
- Passion for delivering exceptional customer service.
- Excellent communication, engagement, and listening skills.
- Ability to work well with others in a team environment.
- Flexibility to adapt to changing business needs and priorities.
