Digital Product Solution Design Senior Associate

3 days ago

Brighton, Brighton and Hove, United Kingdom American Express Full time

About the Role

We are seeking a highly skilled Senior Associate to join our Enterprise Digital Experiences Team. As a key member of our team, you will be responsible for the product management of American Express' proprietary digital products, including the Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization.

Key Responsibilities

  • Work directly with Product, Engineering and Decision Science teams within an agile environment to break down requirements into user stories and own feature delivery end to end.
  • Actively participate and at times lead pre-launch testing and post-launch validation with key partners across Marketing, Product Operations, Technology, and Decision Science.
  • Partner with Analytics to assess the value of new features and conduct strategic analysis to recommend enhancements to our capability roadmap.
  • Assist with creation of presentations for executive audiences and partners.
  • Support the evolution of personalization, and the evolving uses of machine-learning and intelligence more broadly and their implications on product development opportunities.
  • Support workstreams to continuously evolve and improve our underlying platforms.

Requirements

  • Experience working in digital product development supporting the E2E launch of digital products.
  • Experience with agile product development methodologies and tools (JIRA, Rally, Mural, Invision, etc.).
  • Technically minded and resourceful – with an aptitude to picking up complex processes quickly. Comfortable with changing priorities.
  • Proven track record of positively collaborating with and influencing partners in a matrixed environment to achieve desired outcomes.
  • Ability to analyse data to determine priorities, opportunities, and issues with a product.
  • A strong communicator with the ability to deliver accurate, clear, and succinct messages to colleagues at a variety of different levels.
  • Proactive and enthusiastic – self-starter who likes to take true ownership over the areas they have responsibility and is comfortable working across time zones.
  • Bachelor's degree or higher, preferably in a business discipline; product development, digital marketing, systems management, or equivalent experience.

What We Offer

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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