Senior Manager-Digital Product Management

1 week ago

Brighton, Brighton and Hove, United Kingdom AMEX Full time

About This Role

We are seeking a highly skilled Senior Manager-Digital Product Management to join our team at AMEX. As a key member of our Enterprise Communications & MarTech Experiences team, you will play a critical role in driving the development and implementation of our digital marketing experiences.

Key Responsibilities

  • Lead cross-functional taskforces and provide effective program management for priority Enterprise initiatives.
  • Partner with Global Services Management and procurement teams to support vendor management across external Email partners.
  • Demonstrate a detailed understanding of the Marketing Execution lifecycle and value chains globally.
  • Invest significant time interacting with customers to identify needs, opportunities, gaps, and solutions to address.
  • Digest complex information and synthesize into compelling business cases to drive product strategy and investment.
  • Create clear and compelling articulations of the Email Marketing Channel strategy and associated definition of success.
  • Develop an end-to-end governance framework for the observability and health monitoring of the Email Marketing channel.
  • Establish robust and clearly articulated outcomes and key results (OKRs) to ensure that all development is specific, measurable, and meaningful with the customer at the core.
  • Work in close partnership across the ECMX leadership team to ensure coordinated product development and a deep understanding of the role of the Email Marketing channel across the E2E marketing value chains.
  • Demonstrate a mature ability to negotiate and employ the confidence to appropriately assess and align upon trade-offs when required.

Requirements

  • Experience working in digital product development with experience launching digital experiences from start to finish.
  • Possess a passion for digital products and associated Product operations.
  • Ability to manage multiple stakeholders across the US, EMEA, APAC, and more.
  • Desire to have fun and work on a fast-paced, high-performing team.
  • Skilled in Agile product development methodologies and comfortable with collaboration tools.
  • Leads work with an external perspective and keeps up with industry trends.
  • Experience with Product Management in a matrixed, digital organization with a focus on working cross-functionally with stakeholders to communicate and evangelize product vision.
  • Global and cultural mindset; experience working with international teams and time zones.
  • Identifies as a self-starter and has a track record of delivering high-quality work in a structured, methodological manner.
  • High degree of accountability, integrity, and conscientiousness.
  • High intellectual curiosity, with excellent critical thinking and problem-solving skills.
  • Excellent verbal, written, presentation, and interpersonal communication skills; strong expertise in business writing.
  • Keen attention to detail.
  • Highly organized, familiarity with project management techniques, frameworks, and tools.
  • A driver personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaboration.
  • Bachelor's degree.

About AMEX

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on your location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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