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Senior Manager-Digital Product Management
2 months ago
About This Role
This is an exciting opportunity to join the Enterprise Marketing Products team within Enterprise Communications & MarTech Experiences (ECMX) at American Express. As a Senior Manager-Digital Product Management, you will play a critical role in creating frictionless, intuitive colleague journeys in support of innovative and impactful customer experience marketing.
Key Responsibilities
- Lead various cross-functional taskforces and provide effective program management for priority Enterprise initiatives requiring collaboration and co-ordination across ECMX, EDDS, Technologies and our Enterprise business partners.
- Partner with Global Services Management (GSM) and procurement teams to support vendor management across external Email partners, in line with portfolio goals: includes contractual renegotiations, response for proposals (RFPs) and periodic due diligence of regulatory and compliance requirements.
- Demonstrate a detailed understanding of the Marketing Execution lifecycle and value chains globally, in order to identify areas of optimization and transformation.
- Invest significant time interacting with customers to identify needs, opportunities, gaps, and solutions to address. Demonstrate the ability to translate business needs and requirements into technical solutions.
- Digest complex information and synthesizing into compelling business cases to drive product strategy and investment.
- Create clear and compelling articulations of the Email Marketing Channel strategy and associated definition of success tied to company and organizational outcomes.
- Develop an end-to-end governance framework for the observability and health monitoring of the Email Marketing channel.
- Establish robust and clearly articulated outcomes and key results (OKRs) to ensure that all development is specific, measurable and meaningful with the customer at the core.
- Work in close partnership across the ECMX leadership team to ensure coordinated product development and a deep understanding of the role of the Email Marketing channel across the E2E marketing value chains.
- Demonstrate a mature ability to negotiate and employ the confidence to appropriately assess and align upon trade-offs when required. Be an ever-present advocate for the team in support of prioritization and removing roadblocks.
- Partner with engineering partners, establishing a clear architectural vision for the Email Marketing channel to ensure that all parties are aware of the channels role and associated technological boundaries.
Requirements
- Experience working in digital product development with experience launching digital experiences from start to finish.
- Possionate about digital products and associated Product operations.
- Ability to manage multiple stakeholders (and time-zones) across the US, EMEA, APAC and more.
- Desire to have fun and work on a fast-paced, high performing team.
- Skilled in Agile product development methodologies and comfortable with collaboration tools.
- Leads work with an external perspective and keeps up with industry trends.
- Experience with Product Management in a matrixed, digital organization with a focus on working cross-functionally with stakeholders to communicate and evangelize product vision.
- Global and cultural mindset; experience working with international teams and time zones.
- Identifies as a self-starter and has a track record of delivering high-quality work in a structured, methodological manner.
- High degree of accountability, integrity, and conscientiousness.
- High intellectual curiosity, with excellent critical thinking and problem-solving skills.
- Excellent verbal, written, presentation, and interpersonal communication skills; strong expertise in business writing.
- Keen attention to detail.
- Highly organized, familiarity with project management techniques, frameworks, and tools.
- A driver personality - constantly pushing toward clarity and delivery while balancing the need for ongoing collaboration.
- Bachelor's degree.
About American Express
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries.
- Bonus incentives.
- Support for financial-well-being and retirement.
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
- Generous paid parental leave policies (depending on your location).
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
