Retail Customer Support Representative

4 weeks ago

Stirling, Stirling, United Kingdom Certas Energy UK Ltd Full time

Position Overview:

We are excited to announce an opening for a Customer Service Assistant role, where you will be engaging with customers and ensuring their satisfaction in our retail environment.

Key Responsibilities:

  • Deliver exceptional customer service and support.
  • Participate in comprehensive training to enhance your skills.
  • Demonstrate reliability and a strong work ethic.
  • Maintain a courteous and professional demeanor at all times.

Benefits of Joining:

  • Opportunity to enroll in our health benefits plan, which includes dental care, remote medical consultations, physiotherapy, and more.
  • Competitive hourly wage of £12.00, aligned with the Real Living Wage.
  • Flexible working hours to accommodate your schedule.
  • 20 days of annual leave (pro-rata).
  • Access to exclusive discounts through our employee scheme.
  • Pension plan contributions.
  • Life insurance coverage (up to four times your annual salary).
  • Commitment to safety and compliance through our dedicated initiatives.
  • Focus on personal growth and development to help you thrive in a dynamic work environment.
  • Annual volunteering day to give back to the community.

Role Responsibilities:

Utilizing your outstanding customer service abilities, you will engage with customers and strive to exceed their expectations consistently.

Adhering to company policies regarding health and safety, cash handling, and inventory management, you will contribute to maintaining compliance and achieving sales objectives.

Candidate Profile:

The ideal candidate will possess customer service experience and excellent interpersonal skills. Experience in a retail setting is preferred, along with the ability to foster success in a positive and enthusiastic manner.

Compensation and Benefits:

The hourly wage for this position is £12.00, reflecting the Real Living Wage. Additional benefits include access to discount programs, pension contributions, and a commitment to your ongoing personal and professional development.

We uphold a strong culture of safety and compliance, supported by our dedicated initiatives. Our extensive learning and development programs enable us to nurture talent and support our colleagues in a fast-paced environment.

About Certas Energy:

As part of a leading FTSE100 company, we offer numerous opportunities for career advancement across our extensive network of locations. Our partnerships with prominent brands allow us to drive growth across all business areas. Our Retail Academy is designed to support internal career progression within our retail and broader business sectors.

Equal Opportunity Employer:

Certas Energy Ltd is committed to providing equal employment opportunities to all candidates.

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