Customer Service Director

6 days ago

Warrington, Warrington, United Kingdom Jungheinrich Full time
Role Overview:

Jungheinrich UK is seeking a highly skilled Customer Service Manager to lead our After Sales team. As a key member of our organization, you will be responsible for promoting a safety-first culture, maintaining optimal infrastructure, and ensuring adherence to defined After Sales processes and procedures.

Key Responsibilities:
  • Promote a safety-first culture within our business and champion the health, safety, and welfare of our people.
  • Maintain an optimal infrastructure to deliver agreed customer service levels, financial targets, and defined operational After Sales KPIs.
  • Ensure optimal team motivation and wellbeing of the team.
  • Continuously seek and implement best practice processes to achieve maximum customer satisfaction, efficiency, and profitability.
  • Work collaboratively with central teams to deliver the overall objectives of the Customer Service organization.
  • Effectively communicate with customers and suppliers via various communication channels to meet their individual requirements.
Requirements:
  • Experience of work planning/scheduling.
  • Experience in a call centre environment is a plus.
  • Good organizational and multi-tasking skills.
  • Proven management and leadership skills.
  • The ability to manage and coach people at all levels and remotely.
  • Organised, excellent timekeeper.
  • Ability to work under pressure, putting the customer at the heart of what we do.
  • A self-starter to manage their operational requirements.
  • Proficient in the use of Microsoft 365.
  • SAP experience.
Competencies:
  • Analysis.
  • Business Acumen.
  • Customer Orientation.
  • Accountability.
  • Initiative.
  • Adaptability.
  • Attention to Detail.
  • Flexibility.
  • Influencing.
  • Integrity.
  • Resilience and Tenacity.
  • Creative problem solving.

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