Senior Manager Customer Operations

3 days ago

Warrington, Warrington, United Kingdom Innovative Service Group Full time
Job Description

At Innovative Service Group, we are seeking a highly skilled and experienced Senior Manager to lead our Customer Operations team. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and developing high-performing teams.

Key Responsibilities:

  • Lead and manage a team of customer operations professionals to deliver exceptional customer experiences.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement.

Requirements:

  • 5+ years of experience in customer operations or a related field.
  • Proven track record of leading high-performing teams and driving business growth.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a talented and dedicated team.

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